We just got back from a delightful week on the Oregon coast, and had the most remarkable experience at the Portland airport (PDX).
On entering the security area, we were greeted by the TSA screener at the start of the pre-check line, and we were quite surprised at his friendliness.
Then I started to take my laptop out of my briefcase, just out of habit, but another TSA screener quickly stopped me with "No, sir. No need for that in the pre-check line."
Walking through the metal detector, I had a severe shock. When the beeper went off and I retreated to the entry side, I must have looked bewildered, and another TSA screener quickly came up with the wand and offered to help. Seriously, she said "May I help you, sir?"
Well, my worst nightmare came true. I normally carry a very hefty pocket knife, and I'm never without it except when flying. I had forgotten to put it in my bag on the way to the airport, and I just said "Oh, crap!"
Still another TSA agent came up, looked at the knife, held it and escorted me to the side. Here is the actual conversation as I remember it:
Sure enough, he escorted me to a machine that scanned in an envelope number. He dropped the knife in the envelope, printed a receipt for me, and dropped the envelope in the slot. Then he said "Just swipe your credit card there, enter your home address, and it will be in your mailbox in a week or so."
Before I even got on the plane, I had an emailed receipt from the mailing service.
A bit later, since our flight was delayed, I was watching the scene and became utterly impressed. It wasn't just me. I commented to one of the TSA people that it was the friendliest, most helpful security area I had ever seen.
His response was that they had been voted the best for at least seven of the last ten years, and that other airports send their screeners to PDX to see how it should be done.
"We take great pride in being the best. Our boss treats us well and lets us use our discretion to the max. This is pretty much the model for how it should be run."
Long story, but I thought I would share it to show that TSA doesn't have to be the nightmare that most of us usually experience.
On entering the security area, we were greeted by the TSA screener at the start of the pre-check line, and we were quite surprised at his friendliness.
Then I started to take my laptop out of my briefcase, just out of habit, but another TSA screener quickly stopped me with "No, sir. No need for that in the pre-check line."
Walking through the metal detector, I had a severe shock. When the beeper went off and I retreated to the entry side, I must have looked bewildered, and another TSA screener quickly came up with the wand and offered to help. Seriously, she said "May I help you, sir?"
Well, my worst nightmare came true. I normally carry a very hefty pocket knife, and I'm never without it except when flying. I had forgotten to put it in my bag on the way to the airport, and I just said "Oh, crap!"
Still another TSA agent came up, looked at the knife, held it and escorted me to the side. Here is the actual conversation as I remember it:
TSA: "Sir, this can't be taken on the flight."
Me: "I know. Damn, I guess I'll just have to put it in the trash."
TSA: No, sir, not at all. I can see that this is valuable, and we want you to keep it. Let me go through the four options you have.
- You can put it in your checked bag, but that has probably already gone.
- You can go back out to the parking lot and give it to someone who may have seen you off.
- You can give it to me.
At that point I interrupted with "Well, that sounds like the best option; better than the trash."
Wait, let me finish. We have a mail drop here, and for about $14 you can mail it to yourself at home.
Sure enough, he escorted me to a machine that scanned in an envelope number. He dropped the knife in the envelope, printed a receipt for me, and dropped the envelope in the slot. Then he said "Just swipe your credit card there, enter your home address, and it will be in your mailbox in a week or so."
Before I even got on the plane, I had an emailed receipt from the mailing service.
A bit later, since our flight was delayed, I was watching the scene and became utterly impressed. It wasn't just me. I commented to one of the TSA people that it was the friendliest, most helpful security area I had ever seen.
His response was that they had been voted the best for at least seven of the last ten years, and that other airports send their screeners to PDX to see how it should be done.
"We take great pride in being the best. Our boss treats us well and lets us use our discretion to the max. This is pretty much the model for how it should be run."
Long story, but I thought I would share it to show that TSA doesn't have to be the nightmare that most of us usually experience.