Contacting CC and banks over the phone and getting quality and accurate information is getting more and more frustrating. I don't feel confident when I hang up after a call. Sometimes I'll call back and verify the information I just called on.
1. I'm finding the CS agents younger (not a problem). You can tell by their voice they're young. But when they slur and speak 1/2 sentences and say "oh yeah yeah, you're good" or "my bad" or "hey hey hold on a minute" and it's all slurred together like their at a party talking to their friends. Not all CS like that, but when my bank has a 20 something who said just what I put in quotes, that's worrisome!
2. I will compliment my cell phone CS agents. International calling information, what I"ll be charged etc. Consumer Cellular had excellent CS and followed up immediately with an e-mail verifying everything. Travel dates, countries we're going to.
3. What happens when CC stolen or lost overseas. I got conflicting information about getting another card ASAP and how that's sent and delivered. And fees for getting cash, how that's calculated charged. I plan to get cash from debit card from bank but the agent in my #1 was with my bank. I will go directly to brick and mortar office and give them my information about traveling. No way do I trust what he said.
Any thoughts?
1. I'm finding the CS agents younger (not a problem). You can tell by their voice they're young. But when they slur and speak 1/2 sentences and say "oh yeah yeah, you're good" or "my bad" or "hey hey hold on a minute" and it's all slurred together like their at a party talking to their friends. Not all CS like that, but when my bank has a 20 something who said just what I put in quotes, that's worrisome!
2. I will compliment my cell phone CS agents. International calling information, what I"ll be charged etc. Consumer Cellular had excellent CS and followed up immediately with an e-mail verifying everything. Travel dates, countries we're going to.
3. What happens when CC stolen or lost overseas. I got conflicting information about getting another card ASAP and how that's sent and delivered. And fees for getting cash, how that's calculated charged. I plan to get cash from debit card from bank but the agent in my #1 was with my bank. I will go directly to brick and mortar office and give them my information about traveling. No way do I trust what he said.
Any thoughts?
I'm only half joking........I know exactly what you mean and it can be this way even if the reps aren't young kids. The problem w/ calling back, which I also do,is knowing when to stop.........2 out of 3? 5 out of 9?
