frayne
Thinks s/he gets paid by the post
Original Post:
I always have bought my cars new and drive them 100K+ miles before selling or trading them. The last two cars I have bought it seems whenever I take them back to the dealer for the basic maintenance of oil and filter change they always want to perform some supposedly needed maintenance and of course at a rather expensive cost.
Sorry for the rant but got up early today to take my 2008 Ford Fusion in for an oil/filter change/check engine light, was told the thermostat is stuck and then they broke off the head of a bolt on the plenum and called at 430PM and told me it was ready and at $500+. Told them I would be in tomorrow morning to check repairs and talk to the manager.
Part 2 Post
After doing a slow burn most of the night I went down to the dealership in the morning. They did knock about $100 off the bill but I still think I was taken advantage of. As I was leaving the service manager followed me out the door and said he knew I was not a happy camper but asked if I would please give them positive feedback on the e-mail survey I would be getting. I said not on your life. Funny how I have yet to receive the survey. Needless to say this is my last trip to the stealership. I'm not saying all dealerships try to rip you off as from the small town I came from I always thought I was treated truthfully and fairly. In the bigger city where most people are simply a number, I don't think this is the case. Screw them and I will find another business to provide my car maintenance needs.
I always have bought my cars new and drive them 100K+ miles before selling or trading them. The last two cars I have bought it seems whenever I take them back to the dealer for the basic maintenance of oil and filter change they always want to perform some supposedly needed maintenance and of course at a rather expensive cost.
Sorry for the rant but got up early today to take my 2008 Ford Fusion in for an oil/filter change/check engine light, was told the thermostat is stuck and then they broke off the head of a bolt on the plenum and called at 430PM and told me it was ready and at $500+. Told them I would be in tomorrow morning to check repairs and talk to the manager.
Part 2 Post
After doing a slow burn most of the night I went down to the dealership in the morning. They did knock about $100 off the bill but I still think I was taken advantage of. As I was leaving the service manager followed me out the door and said he knew I was not a happy camper but asked if I would please give them positive feedback on the e-mail survey I would be getting. I said not on your life. Funny how I have yet to receive the survey. Needless to say this is my last trip to the stealership. I'm not saying all dealerships try to rip you off as from the small town I came from I always thought I was treated truthfully and fairly. In the bigger city where most people are simply a number, I don't think this is the case. Screw them and I will find another business to provide my car maintenance needs.