Amex is a wonderful card as far as consumer protection. My car dealer cheated us, charged nearly $2000 to replace a water pump on an old car, it turned out they never did. I called the general manager at Ford, he basically low balled me, he wanted to give me $400. I called American Express and they eventually refunded the whole amount. This happened on multiple occasions.
If this had happened to me, after that dealer had tried that stunt a second time, I would have started looking for someone else to replace my water pump!
Sent from my XT1254 using Tapatalk