I am hoping that some from this experienced and thoughtful group will have some advice on my situation regarding a $1,000 vehicle repair bill that I paid that did not fix the problem.
Short Version:
2003 GMC truck was having intermittent issues that I suspected were electrical in nature. I took it to a GM dealer for diagnosis and repair. Because it was an intermittent problem it was not acting up when I dropped it off. I did attempt to provide a detailed description of the problem. They identified items to “fix” it. All in it cost $1,000. Drove away from dealer working fine. Within 500 miles it exhibited the exact same problem. Immediately took it to dealer again. Let them know I was upset. They called and said it needed a battery! I believe everything on the $1,000 bill did nothing to address the problem. I am not even sure that the battery is the answer…but think it is more likely that than the items on the $1,000 bill. My question is…has anyone ever been successful in getting the dealership to refund costs of unnecessary repairs? If so, how did you do it?
Long Version:
2003 GMC truck was having intermittent issues that I suspected were electrical in nature. It would stall after taking foot off gas when approaching a stop sign. It would almost always restart immediately. At the same time when driving (not just when stopping at stop sign) the gauges would all swing wildly from being at zero to being pinned. The stalling and gauge activity happened at the same time…when it acted up…at other times it would stop acting up and would work perfectly fine. I took it to a GM dealer for diagnosis and repair. Because it was an intermittent problem it was not acting up when I dropped it off. The check engine light was not on. They identified items to “fix” it. Main item was they said that they read a “code” that indicated the instrument cluster was bad. The rest of the stuff they did was all routine maintenance items (fuel filter, clean throttle body, etc). I was leary, especially about all of the routine maintenance items, but did not want to say not to do something because then they would use that as an excuse if the problem was not fixed. I let them do the items they recommended. All in it cost $1,000. Drove away from dealer working fine. Within 500 miles it exhibited the exact same problem. Immediately took it to dealer again. Let them know I was upset. They took me home and kept the truck. They called and said it needed a battery!...which they installed. For all I know it just needed the battery connections cleaned. Since the problem is intermittent I am not even sure that a new battery will fix the problem...but I do think it is more likely the battery than all the stuff covered in the first bill. I believe everything on the $1,000 bill did nothing to address the problem. I think they did not use their brains in their original diagnosis and did $1,000 of work for no reason. I can’t imagine that all the craziness in the dash and the stalling were not related since when they happened it was at the same time…and if that is the case it doesn’t make sense that the dash issues would cause the truck to stall. But I am a novice when it come to car repairs and they are supposed to be experts. My question is…has anyone ever been successful in getting the dealership to refund costs of unnecessary repairs? If so, how did you do it?
Many thanks.
b
Short Version:
2003 GMC truck was having intermittent issues that I suspected were electrical in nature. I took it to a GM dealer for diagnosis and repair. Because it was an intermittent problem it was not acting up when I dropped it off. I did attempt to provide a detailed description of the problem. They identified items to “fix” it. All in it cost $1,000. Drove away from dealer working fine. Within 500 miles it exhibited the exact same problem. Immediately took it to dealer again. Let them know I was upset. They called and said it needed a battery! I believe everything on the $1,000 bill did nothing to address the problem. I am not even sure that the battery is the answer…but think it is more likely that than the items on the $1,000 bill. My question is…has anyone ever been successful in getting the dealership to refund costs of unnecessary repairs? If so, how did you do it?
Long Version:
2003 GMC truck was having intermittent issues that I suspected were electrical in nature. It would stall after taking foot off gas when approaching a stop sign. It would almost always restart immediately. At the same time when driving (not just when stopping at stop sign) the gauges would all swing wildly from being at zero to being pinned. The stalling and gauge activity happened at the same time…when it acted up…at other times it would stop acting up and would work perfectly fine. I took it to a GM dealer for diagnosis and repair. Because it was an intermittent problem it was not acting up when I dropped it off. The check engine light was not on. They identified items to “fix” it. Main item was they said that they read a “code” that indicated the instrument cluster was bad. The rest of the stuff they did was all routine maintenance items (fuel filter, clean throttle body, etc). I was leary, especially about all of the routine maintenance items, but did not want to say not to do something because then they would use that as an excuse if the problem was not fixed. I let them do the items they recommended. All in it cost $1,000. Drove away from dealer working fine. Within 500 miles it exhibited the exact same problem. Immediately took it to dealer again. Let them know I was upset. They took me home and kept the truck. They called and said it needed a battery!...which they installed. For all I know it just needed the battery connections cleaned. Since the problem is intermittent I am not even sure that a new battery will fix the problem...but I do think it is more likely the battery than all the stuff covered in the first bill. I believe everything on the $1,000 bill did nothing to address the problem. I think they did not use their brains in their original diagnosis and did $1,000 of work for no reason. I can’t imagine that all the craziness in the dash and the stalling were not related since when they happened it was at the same time…and if that is the case it doesn’t make sense that the dash issues would cause the truck to stall. But I am a novice when it come to car repairs and they are supposed to be experts. My question is…has anyone ever been successful in getting the dealership to refund costs of unnecessary repairs? If so, how did you do it?
Many thanks.
b