After I signed up for coverage through my state's (New York) exchange back on October 5th, I was hoping to hear from my new company to confirm coverage. (Actually, my new company is not really new. I have an existing policy through them which is not ACA compliant and will be expiring at the end of 2013. I just happen to choose them for my new, broader policy through the exchange.) It took two attempts in the last week or so, navigating through some hellish automated phone system just to be able to talk to a live person, only to be told they would not have the new exchange customers in their system until early November. That's okay as long as the voice on the other end of the line wasn't just putting me off by covering for the possibility that she had no idea if that would be true. I guess I'll find out pretty soon.