Recalls can be tough on both the manufacturer and the customer.
I had an item subject to a recall and was notified on March 9th.
I had to give them photos of it, and they said they would send a container for shipping it back to them.
Received the container on March 25th. Shipped it back to them next day, and was notified they received it today, the 31st. Now I have to wait "6 to 12 weeks for processing".
Since the "processing" in this case simply involves issuing me a gift certificate for something else from the same company, that seems a bit excessive.
I had an item subject to a recall and was notified on March 9th.
I had to give them photos of it, and they said they would send a container for shipping it back to them.
Received the container on March 25th. Shipped it back to them next day, and was notified they received it today, the 31st. Now I have to wait "6 to 12 weeks for processing".
Since the "processing" in this case simply involves issuing me a gift certificate for something else from the same company, that seems a bit excessive.