Most likely because of COVID and staff shortages, the last three renewals with SiriusXM have all occurred while waiting to speak to someone with customer service to "cancel". In all cases, we were offered the Music & Entertainment package for $4.99/mo for a year plus royalty fees. For as often as we use it, I wouldn't want to spend more.
This time, the offers weren't as good. The "while waiting" phone call offer was $9/mo for a year to retain the same package. Nope, gonna see what the call rep offers. The best they offered was $5.99/mo for a year, but this excluded numerous channels like news, talk shows, Beatles, Sinatra, etc. There were a few channels in the exception list we would want, so we declined.
We'll be cancelled this coming Tuesday. This will be the second time in the eight years with SiriusXM that we will have gone through with a cancelled service. The last time, maybe five years ago, an email offer arrived shortly after the cancellation, just like above. Now, I am not sure what happens.