Marita40
Thinks s/he gets paid by the post
OP here reporting back. I've probably spent a total of 5 hours on the phone to Centurylink over the last week. After much insistence and arguing, I convinced the "escalation" team to have their supervisor call me. To my surprise, after waiting 3 days, she did--and I was actually free at the time to take the call. Although I did not "win" in terms of her getting the cost down to the original quote (she, like everyone else, said she was sure it was not a 'bait and switch' but a poorly trained sales rep) she did lower the outrageous and erroneous first bill by nearly $100.00, and she gave me a slightly lower priced package than any of those I spoke to before her ($91.00 + tax per month for internet, phone, and mid-tier TV; 3 year price lock on the internet and phone). I decided that it was worth it to me to take that offer, essentially $15.00 higher per month than the original quote, rather than go through the considerable hassle of dropping the services and starting all over with Comcast. Finally, this escalation supervisor was the only one out of the many people I spoke with who asked for the sales rep's name and put in an order for another supervisor to listen to the recorded call I had with him back in July, then call me with an explanation and what disciplinary or retraining measures will be taken with him. I am to expect a call within 48 hours. No, I'm not holding my breath.
Meanwhile, I think I've determined on this and another forum I participate in that 91.00/month plus taxes is not a bad deal for what I'm getting. So it is not that issue--ie the issue of cost--that still makes my blood boil but the bait and switch. Once I get some energy back I will try to take some measures to address this issue with the Attorney General.
Thanks for all your responses on this enlightening thread. Something is SO broke with these cable companies. They are just sorry that I probably am one of the few who won't just pay an erroneous bill but dog them until it is corrected and at least some reasonable compromise is made. But it sure takes a lot out of me.
Meanwhile, I think I've determined on this and another forum I participate in that 91.00/month plus taxes is not a bad deal for what I'm getting. So it is not that issue--ie the issue of cost--that still makes my blood boil but the bait and switch. Once I get some energy back I will try to take some measures to address this issue with the Attorney General.
Thanks for all your responses on this enlightening thread. Something is SO broke with these cable companies. They are just sorry that I probably am one of the few who won't just pay an erroneous bill but dog them until it is corrected and at least some reasonable compromise is made. But it sure takes a lot out of me.