Thank you for contacting Pentagon Federal Credit Union.
Please accept our apologies for any inconvenience this may have caused you. This
is not a known issue for our Chip/PIN cards. If the PIN you chose is not working
with your PenFed Platinum Visa Signature Card, we can mail you a new system
generated PIN. For security reasons, we cannot accept your request by e-mail.
Please contact a Member Service Representative for assistance at
1 800 247-5626
or
510 376-7328 from a Class A DSN phone line, 7 days a week during the
following hours:
Monday - Friday: 7:00 am to 11:00 pm ET
Saturday - Sunday: 8:00 am to 11:00 pm ET
The representative will verify your security code.
If you need further assistance, please contact us.
Alan said:
Thank you for your quick response. It is not that the PIN I generated does not work, it is that I am never prompted for a PIN, it behaves just like my Amex CHIP and signature card. In all the places in Canada that I used it, shops, museums etc, I would push it into the slot used for CHIP cards, it would then read and authorize the card without prompting for a PIN. In most cases I had to tell the shop assistant that the receipt printed required my signature. At the unattended kiosk for parking it would not prompt for a PIN and would not let me pay. My Canadian friend used his card and it prompted for his PIN as expected.
I really think that I have a CHIP and signature card since it behaves exactly like my Amex CHIP and signature card, and I just wanted to let you know as I expect you won't have many members traveling to locations with unattended kiosks that MUST have a PIN to work.