Our orders on Amazon have grown. We are not Prime since it it not worth it to us.
But, our on line shopping has ballooned. It has become our go to. For us it has come down to price, selection, and service. Why shop in a store with less selection, higher prices, and essentially little or no customer service or product knowledge?
DD lives in a small, remote city. Amazon and other on line is all that she knows. It has replaced dept. store catalogue offerings.
The Sears in our country just went bankrupt. All stores are closing. Same story. Crap stores, poor inventory, no service, and an abysmal web site. And people were actually surprised that they went under! That is what we found surprising.