mathjak107
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- Jul 27, 2005
- Messages
- 6,210
so friday i was logged in to fidelity monitoring the watch lists i have . i usually stay logged in when i am home .
i noticed towards the end of the day i was bumped out . i thought it was the typical timed out feature they have .
but upon trying to enter again my account was locked with a message to call the risk dept .
i called and found out the account was frozen for security breaches but the computer dept had just left for the weekend .
damn , now i would have to wait until monday to see why .
over the weekend i did a virus scan and i came up clean but it did show an attempted intrusion by a virus while i was logged in but it was blocked .
my thinking was it just turned up stream and attempted to go in to fidelity .
well monday i got a call from troy in the risk dept who was handling my case .
YIKES! it was nothing like i thought .
it was not the attempted intrusion at all .
it ,seems fidelity has a staff of their own hackers if you want to call them that . their job is to monitor the known drop sites as they are called . they are under ground sites that sell personal info , credit cards , account info , etc .
they found my wife's log in and pin on such a site .
she has not logged in , in months but yet there it was .
so the account was frozen before anything could happen .
those numbers can come from anyone who has access , not just a virus or malware .
so i got a call back yesterday advising how to proceed . they required us to have the computer cleaned professionally which we did .
norton 360 showed all clean but malwarebytes showed about 12 malware files but all were not likely a threat .
so now we let them know and over the next 2 days they will move everything to new accounts and establish new log in's and pins .
it looks like it will take a full week from start to finish to be able to pay bills and get money moved again .
this is why it is important to have local accounts too . had money been taken and a full investigation warranted you could be locked out for quite a while .
they did say even if they got in there are other safeguards in place but they will not disclose what they are .
anyway , i thought this process was going to take a much longer time frame to resolve with multiple calls on my end to prod things but that wasn't the case . the folks assigned to helping us have been quite responsive .
i will report back when the accounts are actually open again .
i noticed towards the end of the day i was bumped out . i thought it was the typical timed out feature they have .
but upon trying to enter again my account was locked with a message to call the risk dept .
i called and found out the account was frozen for security breaches but the computer dept had just left for the weekend .
damn , now i would have to wait until monday to see why .
over the weekend i did a virus scan and i came up clean but it did show an attempted intrusion by a virus while i was logged in but it was blocked .
my thinking was it just turned up stream and attempted to go in to fidelity .
well monday i got a call from troy in the risk dept who was handling my case .
YIKES! it was nothing like i thought .
it was not the attempted intrusion at all .
it ,seems fidelity has a staff of their own hackers if you want to call them that . their job is to monitor the known drop sites as they are called . they are under ground sites that sell personal info , credit cards , account info , etc .
they found my wife's log in and pin on such a site .
she has not logged in , in months but yet there it was .
so the account was frozen before anything could happen .
those numbers can come from anyone who has access , not just a virus or malware .
so i got a call back yesterday advising how to proceed . they required us to have the computer cleaned professionally which we did .
norton 360 showed all clean but malwarebytes showed about 12 malware files but all were not likely a threat .
so now we let them know and over the next 2 days they will move everything to new accounts and establish new log in's and pins .
it looks like it will take a full week from start to finish to be able to pay bills and get money moved again .
this is why it is important to have local accounts too . had money been taken and a full investigation warranted you could be locked out for quite a while .
they did say even if they got in there are other safeguards in place but they will not disclose what they are .
anyway , i thought this process was going to take a much longer time frame to resolve with multiple calls on my end to prod things but that wasn't the case . the folks assigned to helping us have been quite responsive .
i will report back when the accounts are actually open again .
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