Z3Dreamer
Thinks s/he gets paid by the post
Seems like I have spent a lifetime dealing with insurance companies. Yes, they move slow. Yes, they deny every time the wind blows unless every "I" is crossed and every "T" is dotted. And I have had them agree to pay but take 6 months to do so (on a commercial fire claim). I have some observations and suggestions. I do not know how many times you have tried faxing various documents and the like, so based on what I read, I think it may be premature to go nuclear. A company the size of MetLife is not going to purposefully lose docs and the like. Incompetence is a real thing. I would suggest that Person A got the document but has not yet put it in the system, then they left for the day or week. So Person B can't find it.
It is also possible that an inherited policy from another company is in another system or has different policy numbers than they can look up. I have had this with companies inheriting another company's book.
I found the MetLife LTC claims website for this and it looks straightforward. It also says you can email the Initial Claims Packet Submission to LtcIntake@metlife.com. I mention this because you mentioned that they don't allow electronic submission. Maybe you are speaking of the doctor's form and sending a copy of the policy.
Looks like once you have done the initial submission you are assigned an adjuster. They call it a Care Coordinator. I mention this because it says you will have this person's direct contract info. Looks like they will provide updates every 30 days.
Maybe you have done all of this and it is not working. Maybe I am giving you basic stuff and you are way beyond it. At least I spent some time trying to help.
It is also possible that an inherited policy from another company is in another system or has different policy numbers than they can look up. I have had this with companies inheriting another company's book.
I found the MetLife LTC claims website for this and it looks straightforward. It also says you can email the Initial Claims Packet Submission to LtcIntake@metlife.com. I mention this because you mentioned that they don't allow electronic submission. Maybe you are speaking of the doctor's form and sending a copy of the policy.
Looks like once you have done the initial submission you are assigned an adjuster. They call it a Care Coordinator. I mention this because it says you will have this person's direct contract info. Looks like they will provide updates every 30 days.
Maybe you have done all of this and it is not working. Maybe I am giving you basic stuff and you are way beyond it. At least I spent some time trying to help.