I was going to put this in the topic about getting jacked around by your insurance company but I thought I'd post this here.
Our insurance booklet (from Jan, 2011)includes the shingles vaccine in their "routine preventative" list with other vaccines (flu, pneumonia) that are covered at 100% with no deductible. I called in August to check about it and was told that there is no minimum age, the only requirement is that you get it through your doctor's office, not a pharmacy. Next time that I was at the doctors I asked about the shingles vaccine. I had the shot in Nov.
The claim was denied! I called when I saw the claim online and was told that in September the age restriction was changed to age 60, RETROACTIVE TO JAN 1, 2011!!
The person I spoke with about the denial was the same one that I talked to in August, my call was in their notes. She said that she would send the claim to her supervisor for review.
WTF! How can they change the age requirement retroactively? Are they going to go back and try to recoup from claims they already paid?
If I would have known, I easily could have waited until I was 60 for this. I thought I did the correct thing in calling about this ahead of time so that all went smoothly. But no, I'm dealing with a medical insurance company and they can do whatever they want. Right now it shows that I will owe $205, so that gives me plenty of incentive to follow through on getting this paid.
Our insurance booklet (from Jan, 2011)includes the shingles vaccine in their "routine preventative" list with other vaccines (flu, pneumonia) that are covered at 100% with no deductible. I called in August to check about it and was told that there is no minimum age, the only requirement is that you get it through your doctor's office, not a pharmacy. Next time that I was at the doctors I asked about the shingles vaccine. I had the shot in Nov.
The claim was denied! I called when I saw the claim online and was told that in September the age restriction was changed to age 60, RETROACTIVE TO JAN 1, 2011!!
The person I spoke with about the denial was the same one that I talked to in August, my call was in their notes. She said that she would send the claim to her supervisor for review.
WTF! How can they change the age requirement retroactively? Are they going to go back and try to recoup from claims they already paid?
If I would have known, I easily could have waited until I was 60 for this. I thought I did the correct thing in calling about this ahead of time so that all went smoothly. But no, I'm dealing with a medical insurance company and they can do whatever they want. Right now it shows that I will owe $205, so that gives me plenty of incentive to follow through on getting this paid.