Z3Dreamer
Thinks s/he gets paid by the post
Went on a 5 day cruise. Had the opportunity to upgrade to the "Owner's Suite" or Penthouse. Pretty much doubled the cost of our original booking of a nice balcony room - From $1,900 to $3,700. DW and I went for it. They don't have much info on what to expect as this room is not advertised. There is nothing on their website, not even the floor plan. Our original balcony room was about 300 feet. The Owner's Suite is over 1,000. We received pretty nice service during our stay.
Here is the problem: The long glass wall overlooks the Lido deck which is where the pool, hot tub and outdoor stage/DJ stand is located. Starting at about noon someone would be on that stage cranking up the bass. There would be occasional periods of quiet but when the music was going, the bass would penetrate everything. Most nights the outside bass would stop by 9. One night it went to midnight. DW thinks that they should never have the bass so loud that we cannot sleep in our number 1 most expensive room on the boat.
We did talk to Guest Services on at least 3 occasions. They gave us varying placating comments like: "I will call the DJ and ask him to turn it down." or something like that. I understand that keeping 50 partying guests happy is more important than 2, but what do you think? Should we complain to the cruise line?
Here is the problem: The long glass wall overlooks the Lido deck which is where the pool, hot tub and outdoor stage/DJ stand is located. Starting at about noon someone would be on that stage cranking up the bass. There would be occasional periods of quiet but when the music was going, the bass would penetrate everything. Most nights the outside bass would stop by 9. One night it went to midnight. DW thinks that they should never have the bass so loud that we cannot sleep in our number 1 most expensive room on the boat.
We did talk to Guest Services on at least 3 occasions. They gave us varying placating comments like: "I will call the DJ and ask him to turn it down." or something like that. I understand that keeping 50 partying guests happy is more important than 2, but what do you think? Should we complain to the cruise line?
