I'm no fan of Windows, but that statement pretty much applies to any OS.
But there is a big difference. To fix a computer, you need a computer - that is your tool-set (unless you are dealing with very basic hardware problems). You don't need a car to fix a car (though you might need a tow truck, or a loaner), you need wrenches, and maybe a computer!
Not really. If what afflicts the computer is bad software or a virus, meaning its CPU and basic hardware are fine, one should be able to boot from a restore disk and fix the problem. In reality, we know it is not so simple. MS has made it so complicated that even they cannot figure out what is wrong sometimes, and the solution is to reinstall everything. Hah!
My wife's PC running Win 7 Professional got bitten by a virus. I exorcised it by a 3rd party software, but a peculiar problem remained. After a boot up, she could not log in to her user's profile. She had to log in as myself first then switched over to her profile, else she could not get in. I looked and Windows complained about some services not running (then tell me how to set them to run, damn it!). I used the "Event Viewer" to examine and noted a couple of diagnostic messages. OK, that should pinpoint it.
Went to the Web looking for a solution, found some info and followed it, but that did not work. Not even MS site could help fix the problem. I am not an early quitter, but had to give up after several days, and reinstalled everything. My wife said she did not mind the login workaround, but that bothered the hell out of me.
Same as many posters here, whenever I go to the Web looking for info I often see tens of thousand or more of people with the same problem. And quite often, we were all stuck without a solution.
I'm all for it in many cases, but they must be robust, and the computer should make things simpler, not more complex. That's often not the case.
That is my point. Computers and the Internet become such a ubiquitous part of our life. And more than useful, they should be a fun thing to pass the time with. But bad, bad programmers often spoil the mood.
And because the computer is so important in our life, yet can be so unreliable because of software, we often have a backup for it. My point earlier was that we did not need the same backup with other essential appliances.
At my 1st real technical job, I saw a sign posted in the lab. It said
"If carpenters built houses the same way programmers wrote software, the first woodpecker that came along would destroy civilization" - Anon.
It takes a little poking around with some of the configuration options to get use to them and I have found many more of the options can be found (or accessed) via multiple paths. I think they could improve on how the options are arranged and/or are accessed. Some option menus are not as intuitive as they probably could be but they are still very useable.
. Only to discover that I can't connect to internet due to driver problem with my network adapter. 
