thefed
Thinks s/he gets paid by the post
- Joined
- Oct 29, 2005
- Messages
- 2,203
Long story short: I signed up a lawn mowing account 6 weeks ago...beautiful home, one acre of grass...37 bucks per cut...took us 1 hr the first time, and have done it in as little as 45 minutes....UNTIL THE SPRINKLERS WERE ACTIVATED!!!
Now the grass grows like no tomorrow, its always wet when we arrive, and did i mention its growing SUPER fast? So fast, that we cannot bag the grass by cutting it once...we have to double cut it to make it look presentable (when we are done, it is THE best looking lawn I've EVER seen...bar none...we've gotten tons of drive by comments,and even added neighbors as customers). teh fact that its always moist makes it clump...the bagger doesnty work right...it gets messy when we unload the bagger..etc
Well,the double cutting and 1.5 hrs of w#rk makes no sense...especially for 37 bucks before expenses and taxes...
Our service agreement states that either party can cancel for any reason with 30 days written notice. So...I mailed the customer our notice. I wrote them a full page letter explaining our position. I admitted it is our fault, our mistake, and not their responsibilty that we are in the predicament...but we cant continue at the current rate. i suggested they seek another company with a similar rate...as its only fair they get a seasons worth of cutting for the price they budgeted (this is a million dollar home....if that matters). If they cant find someone suitable in 30 days, or simply want to keep us, we can do it for $49 (Still low, but competitive)
I really hope they dont think we did this on purpose...because when she called to give us the job, she even said "so the 37 dollars is for the whole lawn...right? and youre going to bag it?? okay..." I think she knew it was too low. little did i know they would water 2x daily and fertilize the crap out of it
I tried to suck it up...but in the end it just didnt work
any input?
Now the grass grows like no tomorrow, its always wet when we arrive, and did i mention its growing SUPER fast? So fast, that we cannot bag the grass by cutting it once...we have to double cut it to make it look presentable (when we are done, it is THE best looking lawn I've EVER seen...bar none...we've gotten tons of drive by comments,and even added neighbors as customers). teh fact that its always moist makes it clump...the bagger doesnty work right...it gets messy when we unload the bagger..etc
Well,the double cutting and 1.5 hrs of w#rk makes no sense...especially for 37 bucks before expenses and taxes...
Our service agreement states that either party can cancel for any reason with 30 days written notice. So...I mailed the customer our notice. I wrote them a full page letter explaining our position. I admitted it is our fault, our mistake, and not their responsibilty that we are in the predicament...but we cant continue at the current rate. i suggested they seek another company with a similar rate...as its only fair they get a seasons worth of cutting for the price they budgeted (this is a million dollar home....if that matters). If they cant find someone suitable in 30 days, or simply want to keep us, we can do it for $49 (Still low, but competitive)
I really hope they dont think we did this on purpose...because when she called to give us the job, she even said "so the 37 dollars is for the whole lawn...right? and youre going to bag it?? okay..." I think she knew it was too low. little did i know they would water 2x daily and fertilize the crap out of it
I tried to suck it up...but in the end it just didnt work
any input?