Moparguy392
Recycles dryer sheets
- Joined
- Jan 10, 2023
- Messages
- 59
I bought a Powersmart lawn mower in June from Menards in Minnesota. I DID NOT do thorough due diligence researching the reviews. Bought it because it was a reasonably priced rear drive self propelled mower with a THREE YEAR WARRANTY! When it arrived I assembled it and started it. Seemed to run a little rough but I thought that perhaps the motor needed to break in. Of course, DW and I began mowing on a day that was quite hot. We finished the front yard and began the back. When she stopped the mower to empty the grass bag, she tried to restart. No dice. I came over and it would not start for me. We got the other mower (non self propelled) and finished the job. Tried mowing 3 other occasions with the same result.
An already long story short, I looked at the reviews more closely and they were horrible, citing no customer service and no service facilities nearby. Instructions said there were no returns to Menards after you add oil and gas. Only option was to contact Powersmart. Tried...could not get through. Said you had to register the product first. Tried to register on line...could not.
I finally realized what a pile this was and disputed the payment with my CC company before the end of the billing cycle. After their process with the vendor, it resolved in my favor and I was not charged.
The final statement from Menards was:
"Thank you for your reply. Please donate or dispose of this item in a safe and proper manner.
Best Regards,"
We always try purchase large items with CC for that purpose. Whew! (BTW our CC company used to double the manufacturers warranty but they do no longer. In this case it wouldn't have mattered. The manufacturer was unresponsive.)
An already long story short, I looked at the reviews more closely and they were horrible, citing no customer service and no service facilities nearby. Instructions said there were no returns to Menards after you add oil and gas. Only option was to contact Powersmart. Tried...could not get through. Said you had to register the product first. Tried to register on line...could not.
I finally realized what a pile this was and disputed the payment with my CC company before the end of the billing cycle. After their process with the vendor, it resolved in my favor and I was not charged.
The final statement from Menards was:
"Thank you for your reply. Please donate or dispose of this item in a safe and proper manner.
Best Regards,"
We always try purchase large items with CC for that purpose. Whew! (BTW our CC company used to double the manufacturers warranty but they do no longer. In this case it wouldn't have mattered. The manufacturer was unresponsive.)
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