Orchidflower
Thinks s/he gets paid by the post
- Joined
- Mar 10, 2007
- Messages
- 3,323
I've had AAA for years, but last night showed me how much even AAA is trying to scam you out of money. Really disappointing experience and quite the eyeopener for me:
Getting into the car I found the battery was dead, so I call who else? AAA. Figure I (again) did not close the door all the way and left lights on and voila! there goes my battery charge.
Tell the lady on the phone I am going to a dinner and already late and, amazingly, the AAA van (Lord help me if I need a tow cause that wasn't happening with that small van) gets there in about 10 minutes or less.
The guy fiddles and fiddles with my battery. Keeps saying he just doesn't understand what the problem is, blah, blah, blah.
Then comes the sales pitch that AAA is the ONLY company that makes their batteries in the USA, and the reason batteries don't last anymore (this was a 1-1/2 old battery from Auto Zone, by the way, and their top style Duracell) is that the rest of the companies make theirs in Japan, China, etc.
OK, so now I am on the alert. He keeps trying to sell me on the idea of buying one of their batteries because my battery just seems to have lost a cell and it would be a miracle to get it working again. And AAA is the ONLY company according to this tech that makes theirs in the USA...yeah, like I'm buying that one.
Finally, I say something like "I'm not buying a new battery. I have Auto Zone's warranty, and this puppy is going back to Auto Zone, and they will give me a new battery."
I have to interject here that I have NEVER had a problem with getting an exchange with Auto Zone when a battery failed, by the way.
Then he say he worked at Auto Zone for 4 years and all they do is take the battery in the back and charge it and hand it back...same old battery. At this point I have to correct him as I have seen them personally exchange my battery each and every time. He acts shocked. And I thought my battery wouldn't take a charge, Mr. AAA?
At this point I think he gives up cause he then goes and gets a "cleaner," wipes the places where he had put the cable and--A MIRACLE--the battery starts charging right away. Right away!
Well, ever the suspicious ex-salesperson I head to Auto Zone right away for THEM to test my battery. My drive is a mere 5 minutes or so. 89% charged already! It is a good and functional battery, and Auto Zone cannot take it back unless it tests bad.
So, now we have AAA also scamming for business due to the recession I guess.
This "salesman/AAA emergency tech" wasted about 40 minutes at my house making me totally miss the entire dinner meeting.
How can I say--after having AAA for so many years--how totally disappointed I am in them. As a single woman I've relied on AAA's honesty and helpfulness to fix tires, charge my battery (seems I have a problem slamming the door closed every once in awhile and kill my charged battery that way) and open my door when I accidentally lock my keys in.
Anyone else have an experience like this recently with AAA or is this something new? I cannot believe I got the one "salesman" on the staff, so I assume this is a new nationwide policy that I just happened to run into here in Phoenix where scams seem to be running rampant right now (went thru the same thing in Houston in the early '80's, too, when they had the oil crash). Disappointing...you bet!!! I want the old AAA back and not this new hybrid, scam the customers cause we figure we can model.
Getting into the car I found the battery was dead, so I call who else? AAA. Figure I (again) did not close the door all the way and left lights on and voila! there goes my battery charge.
Tell the lady on the phone I am going to a dinner and already late and, amazingly, the AAA van (Lord help me if I need a tow cause that wasn't happening with that small van) gets there in about 10 minutes or less.
The guy fiddles and fiddles with my battery. Keeps saying he just doesn't understand what the problem is, blah, blah, blah.
Then comes the sales pitch that AAA is the ONLY company that makes their batteries in the USA, and the reason batteries don't last anymore (this was a 1-1/2 old battery from Auto Zone, by the way, and their top style Duracell) is that the rest of the companies make theirs in Japan, China, etc.
OK, so now I am on the alert. He keeps trying to sell me on the idea of buying one of their batteries because my battery just seems to have lost a cell and it would be a miracle to get it working again. And AAA is the ONLY company according to this tech that makes theirs in the USA...yeah, like I'm buying that one.
Finally, I say something like "I'm not buying a new battery. I have Auto Zone's warranty, and this puppy is going back to Auto Zone, and they will give me a new battery."
I have to interject here that I have NEVER had a problem with getting an exchange with Auto Zone when a battery failed, by the way.
Then he say he worked at Auto Zone for 4 years and all they do is take the battery in the back and charge it and hand it back...same old battery. At this point I have to correct him as I have seen them personally exchange my battery each and every time. He acts shocked. And I thought my battery wouldn't take a charge, Mr. AAA?
At this point I think he gives up cause he then goes and gets a "cleaner," wipes the places where he had put the cable and--A MIRACLE--the battery starts charging right away. Right away!
Well, ever the suspicious ex-salesperson I head to Auto Zone right away for THEM to test my battery. My drive is a mere 5 minutes or so. 89% charged already! It is a good and functional battery, and Auto Zone cannot take it back unless it tests bad.
So, now we have AAA also scamming for business due to the recession I guess.
This "salesman/AAA emergency tech" wasted about 40 minutes at my house making me totally miss the entire dinner meeting.
How can I say--after having AAA for so many years--how totally disappointed I am in them. As a single woman I've relied on AAA's honesty and helpfulness to fix tires, charge my battery (seems I have a problem slamming the door closed every once in awhile and kill my charged battery that way) and open my door when I accidentally lock my keys in.
Anyone else have an experience like this recently with AAA or is this something new? I cannot believe I got the one "salesman" on the staff, so I assume this is a new nationwide policy that I just happened to run into here in Phoenix where scams seem to be running rampant right now (went thru the same thing in Houston in the early '80's, too, when they had the oil crash). Disappointing...you bet!!! I want the old AAA back and not this new hybrid, scam the customers cause we figure we can model.