Yes, I did that. I had an iPod Touch so I'm familiar with the process but just not working. I looked on the Apple iPad discussion forum and someone else had a similar problem. I did a reset of all settings to see if that would help. Didn't. I'm going to try a factory reset and if that doesn't fix it will ask for support.
Sorry Kat, couldn't be sure from your first post about this.
I haven't run into this with either of our iPads, so I don't have anything beyond the basics to offer