Long time USAA member here and been very happy with their service over the years. But for the past few years they have subcontracted to this vendor to call members and verify automobile information. I typically don't answer phone calls unless I know the number and for about a month now I've been receiving calls from a 210 area code. Early on they left a voicemail stating they were a contractor for USAA hired to verify auto policy information.
They called again this morning and I called the number back. A gentleman answered the call and right away I noticed some broken english. Fluent, but definitely not native. He immediately asked for my USAA number, which I provided. Then he asked who he speaking with. I replied with "you tell me". His response was the spanish version of my name. So I immediately hung up.
I'm not sure why, but this makes me uncomfortable. Has any other USAA member received these types of phone calls? Just curious.
They called again this morning and I called the number back. A gentleman answered the call and right away I noticed some broken english. Fluent, but definitely not native. He immediately asked for my USAA number, which I provided. Then he asked who he speaking with. I replied with "you tell me". His response was the spanish version of my name. So I immediately hung up.
I'm not sure why, but this makes me uncomfortable. Has any other USAA member received these types of phone calls? Just curious.