Banned LTC Salesman
Recycles dryer sheets
Why should it ever be a surprise that insurance companies (any type of insurance) will try to weasel out of paying claims? It's the very nature of their business model - collect as much in premiums as possible and pay as little in claims as possible. If they can make the claim process difficult, confusing and slow, at least some people will give up.
That's why I didn't file my MIL's claim myself.
We had the home care agency file the claim.
They know the ins and outs of each insurance companies claims process. And the home care agency has the financial incentive to get the claim approved. It's a no-brainer.