This story is too long, but I'll try to hit the high points.
I've used the service since 1990. Yesterday, I had a minor problem, so called customer service. The rep was having trouble understanding me, and I him, because of a language barrier, so I asked to be switched to a supervisor. (my suspicion is that the supervisor is the girl in the next desk, but no matter)...
anyway... three minutes on hold. The "supervisor" was no better, and didn't seem to understand so I asked again to speak to someone else. This time almost 10 minutes. Long and short, I hung up and started again. Three quarters of an hour later, still getting nowhere. Finally got to talk with a snarky lady, who was very difficult, and finally hung up on me.
No big thing, except a little peeved.
Twenty minutes later, as I'm on my email, four different emails. The important parts below. None of which I was currently subscribed to.
So, what to do next? Auto pay on my credit account.
Called again to the TV service... another half hour with no satisfaction. along the way I mentioned my age and that it was harder to handle these problems... perhaps that led one of the customer service persons to add the accounts, and to pick up some commission.
What to do?
Called my Credit Card service.
1. They cannot stop approved sources.
2. Cancel account and get a new account?? Yes, but that means contacting all of my auto pay services, some of which are yearly. Perhaps 15 different sources.
The Credit Card fraud department said they would key my account for the amounts and the company I had alerted them to, and they would refer the information to their litigation department, and let me know.
And that's where we stand today. I'm writing to my State Attorney General to make a complaint, but am guessing that this may drag on, and that the amount may be too small to deal with.
Sorry to cry on your shoulder, but thought it might help to know that this kind of stuff doesn't always happen to "other people".
I've used the service since 1990. Yesterday, I had a minor problem, so called customer service. The rep was having trouble understanding me, and I him, because of a language barrier, so I asked to be switched to a supervisor. (my suspicion is that the supervisor is the girl in the next desk, but no matter)...
anyway... three minutes on hold. The "supervisor" was no better, and didn't seem to understand so I asked again to speak to someone else. This time almost 10 minutes. Long and short, I hung up and started again. Three quarters of an hour later, still getting nowhere. Finally got to talk with a snarky lady, who was very difficult, and finally hung up on me.
No big thing, except a little peeved.
Twenty minutes later, as I'm on my email, four different emails. The important parts below. None of which I was currently subscribed to.
.....................................................................................
So, what to do next? Auto pay on my credit account.
Called again to the TV service... another half hour with no satisfaction. along the way I mentioned my age and that it was harder to handle these problems... perhaps that led one of the customer service persons to add the accounts, and to pick up some commission.
What to do?
Called my Credit Card service.
1. They cannot stop approved sources.
2. Cancel account and get a new account?? Yes, but that means contacting all of my auto pay services, some of which are yearly. Perhaps 15 different sources.
The Credit Card fraud department said they would key my account for the amounts and the company I had alerted them to, and they would refer the information to their litigation department, and let me know.
And that's where we stand today. I'm writing to my State Attorney General to make a complaint, but am guessing that this may drag on, and that the amount may be too small to deal with.
Sorry to cry on your shoulder, but thought it might help to know that this kind of stuff doesn't always happen to "other people".
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