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-   -   ACA sign Up (https://www.early-retirement.org/forums/f38/aca-sign-up-68560.html)

jflynn4 10-01-2013 05:02 AM

ACA sign Up
So I suppose it was almost inevitable. Logged into healthcare.gov this morning. First time, the screen produced nothing but gibberish. Reloaded and it didn't recognize the name/password I had set up weeks ago so I tried asking it to send me password reset. That was about 20 minutes ago and nothing yet. So I tried to go in to set up a different email ... All went smooth, got a confirmation email in seconds. Tried to log in using that new information and, like the first time, the system doesn't recognize the name/password.

As I say, should have expected that it'd glitch up this morning ..... Will try again later today but not expecting much, to be honest,

Will be interesting to see how long it will take to get up and running.

Sue J 10-01-2013 05:19 AM

I did the registration and email confirmation a few weeks ago. So I just tried to login and I got a message that many people are trying to use the site, please wait until you see the login page. It was a short wait and I was able to put in my login info.

But now it's hung up on a blank page. Obviously, I'll just have to come back later. Nice try.

2B 10-01-2013 05:30 AM

Having problems today is probably to be expected. Having problems a month from now is probably a sign of debacle in the making.

I'm curious what the real cost will be for a real plan where I can search doctors. All we've been able to see so far has been generalized information with no real specifics. I'm going to wait a few weeks before trying.

shotgunner 10-01-2013 05:46 AM

Same experience here as the OP. I did actually speak to someone at HHS this morning on the phone after a 5 to 10 minute wait. They said the site was down for another "upgrade" and would not be available until 8AM today.

donheff 10-01-2013 05:54 AM

I tried the DC and Maryland exchanges and got nowhere. The Maryland exchange at least notified me that it would not be active until 8:00 AM. I would be shocked beyond belief if many of these systems work well out of the gate. They are IT systems after all.

RitaR551 10-01-2013 06:28 AM

Same experience as the rest of you. I figured the site would be overloaded, but thought I'd try.
Anyone else see the irony in the Health Exchange becomes active the same day there is a partial government "shutdown"?

Buckeye 10-01-2013 06:29 AM

I tried at 4 am Eastern and it was busy and I got an error message once I logged in. Got on a chat and the rep said others having the same issue and they were going to do an update. Haven't tried again yet.

donheff 10-01-2013 06:33 AM

DC site is up at 8:00 AM. Working better than I expected but some stupid glitches. For example, you have to complete a profile to get quotes but it automatically assumes the user smokes. There are drop downs to say yes or no for dependents but no way to advise the system I am not a smoker. Rates are better than expected as has been discussed previously but I am glad I have employer subsidized HI. I am also happy to pay a few bucks more in taxes to supplement low income folks. No one in the lower half of the income range should be stuck with the choice to pay full costs out of pocket or go without HI -- that is not what universal coverage is all about.

easysurfer 10-01-2013 06:35 AM

I wonder what kind of volume testing was done. Or maybe Oct 1st is the volume testing :laugh:

2B 10-01-2013 06:38 AM


Originally Posted by easysurfer (Post 1362267)
I wonder what kind of volume testing was done. Or maybe Oct 1st is the volume testing :laugh:

As you can tell by the earlier posts, there are many "tourists" that really aren't shopping for HI but just want to see what's available.

grasshopper 10-01-2013 06:56 AM

I am waiting to do mine in Spanish.

W2R 10-01-2013 07:02 AM

Thanks for posting about this. I just e-mailed Frank about it and suggested that he might want to wait a few days before he even tries to log in there, in order to reduce his aggravation.

easysurfer 10-01-2013 07:24 AM

For some, rushing the insurance marketplace is like in line for Black Friday shopping. Depending on perception, either a complete madhouse or fun and necessary.

rbmrtn 10-01-2013 07:34 AM

As mentioned probably a lot of "tourists". Every media outlet has probably got people trying to login so they can report back on the "failure" of the ACA.

I know a guy in the IT dept at the local hospital. They rolled a new web based management system about a month ago... they are still debugging parts of it ( glad it's not me ) :laugh:

ERhoosier 10-01-2013 07:52 AM

Cannot log on there, either. Keep getting the screen-
"Health Insurance Marketplace: please wait"

Tried waiting (long), and re-loading page but no luck :(

Sarah in SC 10-01-2013 07:54 AM

Just a suggestion here, folks, but maybe try tomorrow? Is there some kinda sale on that is good for today only? :facepalm:

donheff 10-01-2013 07:57 AM


Originally Posted by Sarah in SC (Post 1362300)
Just a suggestion here, folks, but maybe try tomorrow? Is there some kinda sale on that is good for today only? :facepalm:

If you actually need the info, wait a few days and then login late at night or early in the morning.

ERD50 10-01-2013 08:19 AM

I agree it makes sense to wait a few days, new sites typically get overloaded with the early look-sees. But OTOH, we hear that some 40% or so of people think ACA has been repealed. Imagine if all those people were trying to access it?


KM 10-01-2013 08:26 AM

Let's just hope all the IT workers supporting the healthcare.gov website aren't considered "non-essential"....

donheff 10-01-2013 09:06 AM


Originally Posted by KM (Post 1362323)
Let's just hope all the IT workers supporting the healthcare.gov website aren't considered "non-essential"....

Shutdown doesn't work that way. The only entities that get closed are those that need a 2014 appropriation. But, like social security, the ACA is a mandatory program that doesn't rely on annual appropriations so everybody associated with it keeps working. Like anything else it may get some peripheral setbacks from other agency shutdowns but the law itself, and the exchanges keep right marching on.

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