brett
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- Apr 24, 2010
- Messages
- 5,926
We use booking.com, agoda.com etc all the time. But we do not always book through them.
Prior to booking we often refer to the hotel/B&B website, or send them an email. More often than not we get something extra by booking direct. Things like breakfast, perhaps one way taxi from the airport, a better room, a better cancellation policy, or perhaps no deposit required. Does not happen all the time but frequently enough for us to double check with the property and with the same property on another booking site.
We have also had excellent customer service from Booking.com. We had a hotel in Panama drag their feet on a cancellation refund. Contacted Booking.com and had the money refunded by the hotel within the week. I am convinced that this not would have happened if we had not involved them in the issue.
Prior to booking we often refer to the hotel/B&B website, or send them an email. More often than not we get something extra by booking direct. Things like breakfast, perhaps one way taxi from the airport, a better room, a better cancellation policy, or perhaps no deposit required. Does not happen all the time but frequently enough for us to double check with the property and with the same property on another booking site.
We have also had excellent customer service from Booking.com. We had a hotel in Panama drag their feet on a cancellation refund. Contacted Booking.com and had the money refunded by the hotel within the week. I am convinced that this not would have happened if we had not involved them in the issue.