We have many times. No particular problems until recently when one restaurant expressed reluctance to accept it initially. Later the manager said there would be no problem and it was accepted. I assumed that some unknowing employee had been trained and assumed the problem was fixed.
We had a second Groupon from the same restaurant. To my great surprise when we returned, same problem. I assumed another unknowing employee
and asked for a manager who also expressed great reluctance saying something about people cheating them by using printed Groupons multiple times and wanting to see it on a mobile device (which we didn't have) and seeing it deleted after use. He finally accepted the printed Groupon w/ great reluctance.
I contacted Groupon after the second incident. Groupon seems to be very good at responding to comments to their comments but w/ platitudes instead of concrete feedback about what they did.
Does anyone know what the process is for printed Groupons to prevent using them a second time? I had the impression that each had a separate tracking number which neutralized them once they had been used. Must not be true w/o further actions since I just got a reminder from Groupon that those 2 coupons were going to expire soon so a reminder to use them soon.
Does the merchant have to do something to cancel them after use? perhaps with some equipment/process that the merchant is not doing?
Or does the Groupon process require that Groupon do something that they aren't doing?
Since only one merchant so far has this problem, I am guessing the issue is with them but I don't really know that.
We had a second Groupon from the same restaurant. To my great surprise when we returned, same problem. I assumed another unknowing employee
and asked for a manager who also expressed great reluctance saying something about people cheating them by using printed Groupons multiple times and wanting to see it on a mobile device (which we didn't have) and seeing it deleted after use. He finally accepted the printed Groupon w/ great reluctance.
I contacted Groupon after the second incident. Groupon seems to be very good at responding to comments to their comments but w/ platitudes instead of concrete feedback about what they did.
Does anyone know what the process is for printed Groupons to prevent using them a second time? I had the impression that each had a separate tracking number which neutralized them once they had been used. Must not be true w/o further actions since I just got a reminder from Groupon that those 2 coupons were going to expire soon so a reminder to use them soon.
Does the merchant have to do something to cancel them after use? perhaps with some equipment/process that the merchant is not doing?
Or does the Groupon process require that Groupon do something that they aren't doing?
Since only one merchant so far has this problem, I am guessing the issue is with them but I don't really know that.