wanaberetiree
Full time employment: Posting here.
- Joined
- Apr 20, 2010
- Messages
- 718
This is minor $112 worth issue, but I am straggling to make a decision, so asking you
I bought two expensive (~3,500$) zero gravity armchairs in 2012. They came with life time warranty.
Sometime ago they both broke the same way. I contacted the store I got them from, they sent me to the manufacture, I pointed them to the fact that they both broke similarly and it can be a design/manufacturing defect, tried to claim unsuccessfully warranty, they said those parts are excluded (what's included then I thought) etc. etc. so I paid $112 received the parts and replaced them.
That would be all if not a difference in the new and old parts. See attached.
Now I feel that they lied to me and in fact it was a defect that they fixed.
What do you think? Would you fight for this issue?
Thx
I bought two expensive (~3,500$) zero gravity armchairs in 2012. They came with life time warranty.
Sometime ago they both broke the same way. I contacted the store I got them from, they sent me to the manufacture, I pointed them to the fact that they both broke similarly and it can be a design/manufacturing defect, tried to claim unsuccessfully warranty, they said those parts are excluded (what's included then I thought) etc. etc. so I paid $112 received the parts and replaced them.
That would be all if not a difference in the new and old parts. See attached.
Now I feel that they lied to me and in fact it was a defect that they fixed.
What do you think? Would you fight for this issue?
Thx