I ordered about $170 worth in two orders of Omaha Steaks this week. They are half price now after Christmas, and I always wanted to try them to see if they were worth the hype.Well, I've only tested the burgers so far, but they aren't worth the hype: mushy! Yes, mushy burgers that break in two unless you are very, very, very careful. Taste was okay, but really not all that great. Not bad...just not worth the money.
But here's my biggest gripe:
I had received an email from Omaha Steaks that I could get my second order of around $100 shipped FREE if it was over $69 and I ordered the last two days of the selling year, which I DID--plus, I could get FREE 6 Tartlets, which I think you put ice cream in and eat. Anyway, supposedly good.
This was an end-of-year offer, and I didn't think of it until I hung up being so concentrated on getting the order right. The Customer Service REP there surely DIDN'T mention it either. Why not if this was a last working day of the year special for everyone ordering that day?
I found the email and forwarded it to them asking for my FREE shipping and FREE Tartlets. Heard nothing--even tho every other time I wrote Customer Service they responded back within 3 hours.
The next day after ordering, I phoned them. The Customer Service Rep said she would do it, but "just a moment" and went away from the phone. I assume she was asking her superior. The response came back that, "No, the order has been shipped and you cannot get the Tartlets." Ok...but how about the FREE shipping being taken off my bill? And, again, the response was: "We make no changes after the order goes in."
I wrote Customer Service a note about this, but, (no surprise) have not--and suspect I never will--hear anything else from them on this.
And here's the clincher: Today, two days after ordering, I just NOW get an email saying they had been shipped out this morning. Huh? I thought they said the order had already been shipped out yesterday...hmmmmmm.
Pretty poor customer service, but that's okay because--besides their mushy meat--I'm going to Sam's Club and buy my meat from now on as per the recommendations of most on this board. Omaha Steaks really lost future orders from me now. And their burger patty really did taste mushy, so I'm hoping the steaks don't suck, too, or I bought a lemon thinking I got a deal. Sigh....
(This goes into the "Live and Learn" basket: Next time I'm checking this board to see if anyone had any comments about a known company. All the information was here, but I just didn't think to check our E-R forum. Dumb.)