PaunchyPirate
Thinks s/he gets paid by the post
my bil got windstream and is happy with them. he has the fiber connection. when you check the incoming speed on the modem it says 1000mbps, but the modem slows it down to about 50mbps, which is plenty for him. I just wonder why the modem slows it down so much? settings on the modem or just need a different one? thanks
When you say "the modem slows it down"... is your BIL using WiFi? or is his computer connected to the router via an internet cable.
My new download speeds are testing as about 730mbps download to the router, using the software provided by Windstream. I only paid for the 500mbps plan, so they are exceeding that "just in case". So I agree that I am getting what I pay for. However, when I test my various download speeds on various devices around various locations in the house, I get speeds ranging from about 150mbps to 480mbps. These type of reductions are just the nature of using WiFi. So I'm not bothered. Wifi will always be slower than the speeds to the router itself.
In your BIL's case, the router may not be providing the latest WiFi standard. The devices he uses may be in locations in the house that do not strongly receive the router's signal. His devices may be older and not support the latest Wifi standard. And there may be walls/objects obstructing his Wifi signal between his router and his devices.
In my case, I know that my home has some areas that just don't get the strongest signal from my router. Unfortunately, my office is one of them. But it's all about location and those pesky walls (and fireplace) between my office and the router.
If your BIL connects his computer (and it's not an overly old computer) directly to his router and sees those speeds. Then I would be calling Windstream and asking about it.