euro
Thinks s/he gets paid by the post
- Joined
- Oct 4, 2015
- Messages
- 2,342
Sure. I'll try to make it as short as I can. Opened a 2nd account at Ally and was promised a loyalty bonus. When I could see the account online, the loyalty bonus wasn't applied. Called many times and was then told I wasn't eligible for the loyalty bonus with no specific reason disclosed. After numerous phone calls escalated to supervisors, they told me they would go back through the recorded lines to verify that's what I was told and they would call me back. Of course, they never called me back. So after more calls to them, they admitted that I was told I would get the loyalty bonus and they would apply it. After another 2 weeks, it wasn't applied, so I told them to just close all my accounts immediately and ACH or wire the proceeds to my credit union. They said they would close the accounts and wire the proceeds to my credit union, but it never happened. Finally, I got the Office of Comptroller of Currency involved and it was escalated to executive management where they then went ahead and closed the account as I requested, but failed to credit all the interest due, even though I had discussed the amount of interest due with executive management and we had agreed on the amount. I was just glad to be done with them at that point and will never go back. You can never talk to the same person twice, and they never call you back as they promise. I'm not sure if they are totally incompetent or unethical or both. Too much wasted time experiencing a clearly broken internal system talking with people who clearly have no authority to solve rather mundane issues. Life is too short to deal with Ally ever again.
Thanks for sharing. Yeah, that is pretty bad - I don't blame you for being done with them. Interestingly, I have never had any issue with them at all for at least 10-15 years. But I only have a few savings account transactions and the odd CD each year.
Jinx: let's see how my $500 bonus works out. I'll know in January.