My mom is in a very expensive Continuing Care Retirement Community. She constantly gets donation requests in the mail, early magazine renewals, etc. But worse than that is that the employees of the CCRC are unethical and often overcharge for this or that, thinking the old folks won't be brave enough to complain, or 'rock the boat'. An extra meal appears on the monthly bill, some exercise room event that was passed off as free shows up on the bill for $30, etc, etc ad infinitum. My mom doesn't complain directly but she will let me talk to the staff about it. They just stonewall and delay, of course. So far I've been successful in stopping ongoing ripoffs (like the time they were continuing to charge for a room in memory care even after my dad died. I had to ask about it, I was not informed they would keep charging until all the furniture was out, staff promised they would move the furniture out asap, days drag by, finally my sister and I moved the furniture out, bottom line my mom got charge 4 more days at about $220 a day, and the long term care insurance refused to pay. Mom wanted to just pay the ripoff, and not complain) but I haven't gotten any money refunded to her. She does not want to move to a different place. She likes it there. I agree with the above thought : there are just too many slimy scumbags out there.
