AT&T won't sell me U-Verse
Can you believe this:
I currently have AT&T DSL at 1.5 mbps. I wanted to upgrade to a faster speed, but also wanted to get rid of my land line. I was told by AT&T that max I can get with their DSL is 3 mbps., but if I cancel my line cost will go up considerably, so I asked if U-Verse was available, and I was told it was not available at my address. So I decided to switch my internet over to ComCast, but as I am leaving on a three to four month trip end of April, I decided to wait until I am ready to leave and cancel my AT&T phone and internet at my home, and then when I get back, I will go into contract with Comcast (I am out of contract with AT&T now)
Well this morning I had a knock on my door from an AT&T representative informing me that He had to get into my phone box on my house in my back yard as the people next door were getting U-Verse.
I live in a Duplex house with the telephone line coming to my side of the house and one telephone box (on my side of the house) shared by myself and adjoining neighbor. I told the AT&T rep that I was told I didn’t have U-Verse available, and he told me I do, and to call them. I did just that, and the representative I spoke to on the phone was ready to set me up with service until he looked up my address, and then informed me that it wasn’t available to me. I explained that the tech was at my house hooking up my adjoining neighbor from my box, but they said they would have to check into it, and would call me back at 3 PM after they confirmed.
They did not call me back. Then I saw another AT&T rep leaving next door (after completing the neighbor's installation) and I ran out my door and stopped him, and told him what happened. He gave me a card with his name on it and a code to give them, and told me to call them again and give them his name and the code. So I called AT&T again, but again they said there is no service available in my neighborhood. I gave them the reps name and code but I could tell they were not interested in it, gave me to a supervisor who asked me a lot of questions, and told me she would get back to me. I do not think I will hear back from her.
So I guess how it works is, if I want to get U-Verse with AT&T I have to cancel my phone and internet first, and then call them back sometime later and order U-Verse, or just go with Comcast as I was planning to do when I get back. My neighbors by the way were with Comcast previously. Anyone have experience with this?
Can you believe this:
I currently have AT&T DSL at 1.5 mbps. I wanted to upgrade to a faster speed, but also wanted to get rid of my land line. I was told by AT&T that max I can get with their DSL is 3 mbps., but if I cancel my line cost will go up considerably, so I asked if U-Verse was available, and I was told it was not available at my address. So I decided to switch my internet over to ComCast, but as I am leaving on a three to four month trip end of April, I decided to wait until I am ready to leave and cancel my AT&T phone and internet at my home, and then when I get back, I will go into contract with Comcast (I am out of contract with AT&T now)
Well this morning I had a knock on my door from an AT&T representative informing me that He had to get into my phone box on my house in my back yard as the people next door were getting U-Verse.
I live in a Duplex house with the telephone line coming to my side of the house and one telephone box (on my side of the house) shared by myself and adjoining neighbor. I told the AT&T rep that I was told I didn’t have U-Verse available, and he told me I do, and to call them. I did just that, and the representative I spoke to on the phone was ready to set me up with service until he looked up my address, and then informed me that it wasn’t available to me. I explained that the tech was at my house hooking up my adjoining neighbor from my box, but they said they would have to check into it, and would call me back at 3 PM after they confirmed.
They did not call me back. Then I saw another AT&T rep leaving next door (after completing the neighbor's installation) and I ran out my door and stopped him, and told him what happened. He gave me a card with his name on it and a code to give them, and told me to call them again and give them his name and the code. So I called AT&T again, but again they said there is no service available in my neighborhood. I gave them the reps name and code but I could tell they were not interested in it, gave me to a supervisor who asked me a lot of questions, and told me she would get back to me. I do not think I will hear back from her.
So I guess how it works is, if I want to get U-Verse with AT&T I have to cancel my phone and internet first, and then call them back sometime later and order U-Verse, or just go with Comcast as I was planning to do when I get back. My neighbors by the way were with Comcast previously. Anyone have experience with this?