RunningBum
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- Jun 18, 2007
- Messages
- 13,249
Recently I did a $5000 transfer from my Wells Fargo savings account to PenFed, initiated from PenFed. On 11/1 I saw the money show up in PenFed, right about when expected. I like to check both ends on a transfer, so I logged into my WF account and the money was still there. Odd, but maybe they'll post it by end of the day. And it's a Friday, so maybe not until Monday morning.
Nope, still no sign of the transaction end of day Friday, Sunday, Monday, or this morning. It's a lightly used account so there's no way I'd miss it among other transactions.
I thought about letting it sit to see how long before they caught this, but I was afraid it might be awhile, and I'd forget and transfer the money a second time and not leave enough in the account. I remember a recent thread where someone was going to jail for spending money that was mistakenly posted to their account, so I decided to contact them. I gave all the details, including that the money showed up at PF on 11/1.
I got back a reply about 4 hours later, saying that the transaction created on 11/1 (should have been earlier) was showing as pending, and then an explanation of the transfer process, including this line:
"The debit to your Wells Fargo account will appear immediately after the
outgoing transfer is initiated."
I laughed at first, but then got a little PO'd, because they just blew off that they screwed up the transaction. This time it was in my favor so no big deal, but what if the opposite had happened, they debited my account by didn't send the money over? So I wrote another reply back saying that there was no way the transaction followed this process, and I'd feel more confident about banking with them if they'd admit there was an error and they've fixed it.
I suppose it's possible they found the missing transaction in an audit in the 4 hours between my message and their reply, but it's more likely that my message prompted them to find and fix it. I didn't say it, but I'd have expected some kind of "thanks for being honest" in their reply.
The only reason I'm with WF is that I want a bank I can walk into if I need something like a medallion signature or something else that would be easiest to do in person. I used to be with BofA but they closed down the branch I was using and the nearest one is 20 minutes farther away.
Nope, still no sign of the transaction end of day Friday, Sunday, Monday, or this morning. It's a lightly used account so there's no way I'd miss it among other transactions.
I thought about letting it sit to see how long before they caught this, but I was afraid it might be awhile, and I'd forget and transfer the money a second time and not leave enough in the account. I remember a recent thread where someone was going to jail for spending money that was mistakenly posted to their account, so I decided to contact them. I gave all the details, including that the money showed up at PF on 11/1.
I got back a reply about 4 hours later, saying that the transaction created on 11/1 (should have been earlier) was showing as pending, and then an explanation of the transfer process, including this line:
"The debit to your Wells Fargo account will appear immediately after the
outgoing transfer is initiated."
I laughed at first, but then got a little PO'd, because they just blew off that they screwed up the transaction. This time it was in my favor so no big deal, but what if the opposite had happened, they debited my account by didn't send the money over? So I wrote another reply back saying that there was no way the transaction followed this process, and I'd feel more confident about banking with them if they'd admit there was an error and they've fixed it.
I suppose it's possible they found the missing transaction in an audit in the 4 hours between my message and their reply, but it's more likely that my message prompted them to find and fix it. I didn't say it, but I'd have expected some kind of "thanks for being honest" in their reply.
The only reason I'm with WF is that I want a bank I can walk into if I need something like a medallion signature or something else that would be easiest to do in person. I used to be with BofA but they closed down the branch I was using and the nearest one is 20 minutes farther away.