Here's what happened with Macy's. I feel obligated to give the major props for customer service. I have no receipt but I know I bought 2 matching suitcases from Macy's in a suburb of Dallas about 6 months ago. I now live in Florida and went into the Coral Springs store.
The sales woman said they could look up my receipt going back 6 months if I used a card. She tried my debit card, my wife's debit card and the only credit card I was using at that time. Nothing. The manager came by and said he could look up any receipt from any time frame on the main computer. When the manager left, the sales lady showed my some better suitcases. She told me I should exchange it for a Kenneth Cole bag that was much better. I told her about the other bag I had that wouldn't match and she said they would take them both back.
The manager came back ad said he looked back to Oct 2014 and found nothing. I must've used cash because I know for a fact I bought it at Macy's in 2015.
The manager said I would have to send the broken 28" suitcase back to the manufacturer. You know how much of a hassle that would be and how long it would take to get a new one? I explained that to the manager and he sympathized. I sweet talked him for a bit and then he asked me which suitcase I wanted. I showed him the ones the sales lady told me to get. He asked how much I paid for mine and I gave him a guesstimate which was lower than they were priced now. I bought on sale.
He agreed to let me make an even exchange for both of my bags for brand new Kenneth Cole bags with 10 yr warranties! When it was all said and done I had 2 brand new super nice bags AND a $95 Macy's gift card because the new bags were on some super secret sale that started next wk. I told the manager even exchange was fine and that I wasn't trying to get over on them. He insisted that I take the gift card and that I just had to wait until next wk to pick the bags up.
So, in summary, with no proof of when I bought the bags, how much I paid, or that I even bought them from Macy's at all, they took them back and gave me better quality suitcases AND a $90 gift card. Unreal. My guess is that someone reading this will be more inclined to shop at Macys now.....and hopefully none of you will stay at the Washington Plaza Hotel in DC.