ImThinkin2019
Recycles dryer sheets
Uhaul used to be a reliable place to rent a truck for us. We've used them many times.
This week we did a one-way rental and it was a horrible experience. Got a text the day before we were to pick up the truck, telling us no truck of that size was available but they had one 10 miles away. When we went to that location, it was not ready for business. No sign, no office. The truck was there but we could not get the key. Luckily, there was someone working there who knew how to reach the manager. She drove out to meet us and opened the lockbox so we could get the key. 45 minute delay, in biting cold.
When returning the truck to another city, we used the phone app to select a dropoff location near our house. Drove there, could not find it, and finally called the location phone. They told us "We were going to open a franchise there but we decided not to. We are not in business there." So sat in the truck, calling Corporate, to get reassigned to a different dropoff location. They were open and we could return the truck, but it was not a Uhaul center. It was a trailer sales center.
Both the pickup and dropoff locations were in other businesses. They were not Uhual locations. Googling Uhaul franchises makes us think Uhaul Corporate had a push about 5 years ago to put Uhaul rental services in many other businesses. I can just see a bright guy in Corporate making presentations about this new strategy. Persuading everyone to do it.
Just to check the Uhaul system, I looked locally here to see if I could find a Uhaul center like there used to be. The second listing on the suggested locations list is the business we were sent to that did not exist. One could make a reservation there via the website and find out that no location exists.
We will not be using Uhaul again.
Does anyone know what is going on at the company?
This week we did a one-way rental and it was a horrible experience. Got a text the day before we were to pick up the truck, telling us no truck of that size was available but they had one 10 miles away. When we went to that location, it was not ready for business. No sign, no office. The truck was there but we could not get the key. Luckily, there was someone working there who knew how to reach the manager. She drove out to meet us and opened the lockbox so we could get the key. 45 minute delay, in biting cold.
When returning the truck to another city, we used the phone app to select a dropoff location near our house. Drove there, could not find it, and finally called the location phone. They told us "We were going to open a franchise there but we decided not to. We are not in business there." So sat in the truck, calling Corporate, to get reassigned to a different dropoff location. They were open and we could return the truck, but it was not a Uhaul center. It was a trailer sales center.
Both the pickup and dropoff locations were in other businesses. They were not Uhual locations. Googling Uhaul franchises makes us think Uhaul Corporate had a push about 5 years ago to put Uhaul rental services in many other businesses. I can just see a bright guy in Corporate making presentations about this new strategy. Persuading everyone to do it.
Just to check the Uhaul system, I looked locally here to see if I could find a Uhaul center like there used to be. The second listing on the suggested locations list is the business we were sent to that did not exist. One could make a reservation there via the website and find out that no location exists.
We will not be using Uhaul again.
Does anyone know what is going on at the company?