ivinsfan
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- Feb 19, 2007
- Messages
- 9,965
It's a move of desperation by an industry that's been less than respectful of their customers for decades; they aren't selling their staunch zero refund product in the face of this uncertainty, so they soften it slightly.
In their typical customer hostile mode, I expect they won't cancel flights early, even if they know they won't be flying. They'll wait for most people to cancel and forfeit their purchase, then cancel at the last moment, and then offer only a future credit to those who made their way to the gate. I hope I'm wrong, but if past behavior is any indication...
I suspect a bigger issue if this continues to escalate will be the avaibility of flight crews. Then they will need to cancel proactively. How many countries do you think the crews that serviced Italy have been to in the last 4 weeks?