SecondAttempt
Thinks s/he gets paid by the post
I have liked and used Costco for tires for a few years. Earlier this week I needed new tires on my BMW and went to Costco to see what they could do. I did not expect them to be able to replace the run-flat times so I asked about regular tires. They could replace them but said they would only be able to sell me new tires if I bought all 4 (makes sense because mixing run-flat and conventional is not advised) and if I bought 2 spares with 2 new wheels. What? They said it was a safety issue to not have a spare for each tire size on the vehicle. Mine has different size front and rear. I said why 2 spares. She said because you can't have 2 different size tires on the same axle. I asked if this was state law. She said she did not know but it is Costco policy.
So let's nevermind that modern cars have 4 axles not 2. Any difference in tire rotation is managed by the differential. Most new cars have a donut spare anyway. This policy is ridiculous.
Costco's credibility collapsed to zero over this incident. It is not just that I am disappointed that they could not help. It is that their policies seem rooted in ignorance and stupidity.
So let's nevermind that modern cars have 4 axles not 2. Any difference in tire rotation is managed by the differential. Most new cars have a donut spare anyway. This policy is ridiculous.
Costco's credibility collapsed to zero over this incident. It is not just that I am disappointed that they could not help. It is that their policies seem rooted in ignorance and stupidity.