Ready
Thinks s/he gets paid by the post
I still like Costco, but it's feeling a little less awesome to me today. I ordered a back massager from Costco online a few weeks ago. I got an email confirming it would ship out and arrive the next day. A week goes by and the UPS label shows that it was created but the package never got picked up.
So I call Costco customer service to see what's going on. I try calling three times over two days, and each time I'm told the hold time would be anywhere from 70-90 minutes. So I hang up and figure I'll try again later.
Finally on day three I get so frustrated I decided to make the call and go for a very long walk. 65 minutes later I ask them what's happening to the package. The lady tells me it may take another week but it will get there.
So yesterday, the package finally shows up. Except it's an aroma diffuser, not a back massager.
So I take the package down to the local warehouse, and they offer to set up a new order for me. I return the diffuser to them, and just because I know things can get messed up, I ask the woman to notate that she received the diffuser from me and put her name down.
Now I'm being sent emails from Costco telling me I need to send the package back or they are going to charge my credit card again. So I'm packaging up the packing list with the notes on it and sending them emails trying to get it sorted out.
I know this stuff just happens, but it can be really time consuming to mess around with these things. And why are the hold times consistently over an hour every time I call? This seems very un-Costco-like to me. Hopefully they will get things sorted out after the holidays are over with.
So I call Costco customer service to see what's going on. I try calling three times over two days, and each time I'm told the hold time would be anywhere from 70-90 minutes. So I hang up and figure I'll try again later.
Finally on day three I get so frustrated I decided to make the call and go for a very long walk. 65 minutes later I ask them what's happening to the package. The lady tells me it may take another week but it will get there.
So yesterday, the package finally shows up. Except it's an aroma diffuser, not a back massager.
So I take the package down to the local warehouse, and they offer to set up a new order for me. I return the diffuser to them, and just because I know things can get messed up, I ask the woman to notate that she received the diffuser from me and put her name down.
Now I'm being sent emails from Costco telling me I need to send the package back or they are going to charge my credit card again. So I'm packaging up the packing list with the notes on it and sending them emails trying to get it sorted out.
I know this stuff just happens, but it can be really time consuming to mess around with these things. And why are the hold times consistently over an hour every time I call? This seems very un-Costco-like to me. Hopefully they will get things sorted out after the holidays are over with.