I got my Global Entry a few months ago. The first time I used it was returning from Calgary. At the Calgary airport, you actually clear US Customs in Calgary. Well, I entered the Global Entry line bypassing a much longer line for the regular folks. At this point, I'm thinking everything is going very well and was really glad I got the Global Entry. I went to the kiosk and scanned my passport and Global Entry card. The kiosk then told me that it was processing my info and showed a little spinning clock on the display. Minutes passed and people who were behind me in line were passing me up one after another. Finally, after about five or six minutes, the kiosk spits out a receipt with my info on it with a huge "X" on it. I think "this is not good". I take the receipt to the customs agent just ahead of me and he looks at it and then looks at me for what seems to be a long time. Then he asks "has his ever happened before?" I say no. He says "ok, come with me". So, I'm following him and then I ask if there's a problem. He says "it's not good". At first, I think he's just kidding with me, but then I look at him and he's not smiling at all. Uh oh. Well, he takes me around the corner to a waiting area, he takes my passport and boarding pass and tells me to wait here. He disappears through a door into an area that looks like an office with several one way windows looking into the area where I'm waiting. I can see some movement behind the one way windows, but can't see what's going on. At this point, I'm getting a bit worried. I wait about 10 to 15 minutes. All sorts of things are going through my mind, including whether I'd soon be spending time behind bars. Finally, the agent emerges from behind the one way mirrored room, hands me my passport and boarding pass and tells me that I'm good to go. I ask him what the problem was was he provides some vague, not very specific answers. I got on my flight and had no problems after that. Not sure if I want to use my Global Entry card again. Maybe I'll just wait in line like I've always done before.
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