Koolau
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
I seem to be in the minority, but I had no issues with my Dad's IRA at Vanguard when he died. My Mom was the named beneficiary. I have used them for my IRA for quite a few years too. I have a simple asset allocation and it works for me.
I'm beginning to believe that there is a certain amount of luck involved with Vanguard service. I've never had any serious issues (time to answer phone all the way to screwed up service.) Others here have had serious problems that would seem to be inexcusable.
Are you feeling lucky?
Vanguard (for my particular needs) seems the least expensive of the companies I've investigated. I hope I'm not the next one to present a horror story on V.