Another agent said they could not have only one trustee for the trust and said we needed a lawyer to set up 2 more trusts or a document to indicate that the other trustee had been fired.
I am done with you guys. Have a good day.
I wonder if things have changed. My Mom's bypass trust (which I mentioned earlier in this thread) is at Vanguard, was set up with zero issues, and has only one trustee (my Dad). Of note, though, the setup and funding was done in 2016, and now the account mostly just sits there, with a few transactions every spring for income taxes.
While I like Vanguard, I do agree that their customer service has apparently gone downhill in the past few years. I've read about it here from several people, and I've experienced it myself this year when trying to close out one 529 into another existing 529 at Vanguard. I was able to get done what I wanted to do, but it took more time and was more confusing and required more paperwork than I expected.
I think Vanguard is excellent at doing the basics at very low cost. If you want to do something complex or outside the scope of their forms, then they may have difficulty now.
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I'm not sure what annoyed you, OP. It might have been that we didn't agree with you about Vanguard being horrible, or that we didn't understand what the issue was that Vanguard had with the way your trusts were set up.
If it's the former, you're going to have a tough time here as people don't generally just agree with anyone just because they say something they think is true. If it's the latter, your explanation of the issues have been a bit difficult for me to follow. And there are some things that Vanguard just doesn't do - and not being willing or able to do something is not the same as not knowing how to do something, although you seem to conflate these two.
