So we got took by a door to door salesman from Pinnacle Security. The "free" system ended up being really crappy, and when the alarm went off (false) their CONTACT THIS NOW line was busy for 30 minutes. Now the city has cited us. Went to terminate the service and they said, "Sure, just pay us for 2 more years right now". "Huh?". "Oh, you didn't read section 4.b.2.a.1.b? 3 year contract, no early termination clause except for failure of service. So I said they failed so clearly I'm out. No no, they are allowed a chance to correct it. How do you correct what happened. "After careful review, better luck next time" Wa La, we were "corrected" - no termination. WTF?
So I have engaged in an email war and reported them to the BBB. In addition, they automatically renew to a new 3 year warranty unless you snail mail a letter of termination and they acknowledge reciept of it 30 days before your contract is up. So I said, "well I'm mailing it now" and they replied, "oh, it's too early, we can't accept it yet" but then couldn't tell me when it wouldn't be too early anymore. Obviously, they sit on letters and then automatically renew and tell you to f*** off. Funny how the stooge on the phone magically became the manager when I asked to speak to one.
So, any tips? Anything else I can do? I'm thinking about setting up a "Pinnacle Security Sucks" website and doing my homework so it comes up high on Google. Maybe I'll picket outside of their local office, call the local news. Any advice? The salesman made it sound like you could cancel anytime, but I know that's not legel cover per se.
So I have engaged in an email war and reported them to the BBB. In addition, they automatically renew to a new 3 year warranty unless you snail mail a letter of termination and they acknowledge reciept of it 30 days before your contract is up. So I said, "well I'm mailing it now" and they replied, "oh, it's too early, we can't accept it yet" but then couldn't tell me when it wouldn't be too early anymore. Obviously, they sit on letters and then automatically renew and tell you to f*** off. Funny how the stooge on the phone magically became the manager when I asked to speak to one.
So, any tips? Anything else I can do? I'm thinking about setting up a "Pinnacle Security Sucks" website and doing my homework so it comes up high on Google. Maybe I'll picket outside of their local office, call the local news. Any advice? The salesman made it sound like you could cancel anytime, but I know that's not legel cover per se.