Has anyone had this problem? Any advice on how I can get them to fix this without having to eat the early redemption fee of $400? I spoke to a rep on the phone as soon as noticed it but he said everyone had already gone home for the day.
I have several vanguard funds held in a taxable account there. "Fund A" had a balance of $60k and I wanted to re-distribute it. On the first of the year, I put in an order to sell $40k of Fund A and transfer it to my external checking account. Then I put in an order to exchange $10k of Fund A into Fund B. Finally, I put in an order to exchange "all" of Fund A into Fund C(meaning, all that was remaining after the $40k and $10k were taken out - should have only been $10k but was not a precise amount due to dividends, etc.). I received an email stating that "your external bank transfer is in progress" so I assumed the $40k was on it's way.
When I checked the account today...what they actually did was tranfsfer $10k to fund B and $50k to fund C, and nothing to my checking account. And Fund C has a 1% redemption penalty if you hold it less than 5 years, so I can't just turn around and sell it without paying a $400 fee for something that I don't feel is my fault.
I have several vanguard funds held in a taxable account there. "Fund A" had a balance of $60k and I wanted to re-distribute it. On the first of the year, I put in an order to sell $40k of Fund A and transfer it to my external checking account. Then I put in an order to exchange $10k of Fund A into Fund B. Finally, I put in an order to exchange "all" of Fund A into Fund C(meaning, all that was remaining after the $40k and $10k were taken out - should have only been $10k but was not a precise amount due to dividends, etc.). I received an email stating that "your external bank transfer is in progress" so I assumed the $40k was on it's way.
When I checked the account today...what they actually did was tranfsfer $10k to fund B and $50k to fund C, and nothing to my checking account. And Fund C has a 1% redemption penalty if you hold it less than 5 years, so I can't just turn around and sell it without paying a $400 fee for something that I don't feel is my fault.