Just a long rant… feeling fed up and ignored…
I bought a 2017 CRV after a life of buying domestic cars because everyone raved about Honda quality and reliability. It started off all right, although I have had two dead batteries and what seems to be tires that don’t last very long. I’m on my second set of tires and have to replace them again shortly when I’m just at the 90K mileage mark. I had similar quality (i.e. good brand) tires last 60 to 70 thousand miles on previous vehicles. But these types of things aren’t something I’ll blame Honda for (although the dead battery thing is weird, having had only one dead battery on a previous car, where it died in the dead of winter when it was below zero).
Anyway, I started getting these warning lights popping up upon ignition, all at once: hill assist problem, parking brake problem, road mitigation system problem, etc. I was obviously worried the first time it happened and made an appointment for service but then it stopped. It would happen occasionally then go away so I figured it was probably a sensor thing but once it stayed on for a prolonged period of time I took it in again. The service rep claimed it was a climate control sensor, they claimed to fix it, and within a week lights were coming on again. I made an appointment for today to get it looked at again.
Well, two nights ago, the accelerator stopped working. I basically coasted to the service garage with my blinkers on and left the car there (it was late so the garage was closed). I called yesterday and the service tech said they’d look at it. I got a call later on and the guy said they really did know the problem this time, it’s the fuel injectors and gave a quote of $1,800. Ok. I guess. But the parts are on back order and there’s no timetable for when they will receive parts. He offered me a courtesy vehicle, fortunately, and said he’d call when the current customer dropped it off that day and when it was clean. Ok, good.
I didn’t hear from him and it was getting late so I called to see if I could just come by in the morning. The service guy was kind of rude and short with me. He said that he told me he’d call when it was ready but the customer still hadn’t returned it yet. So yes, tomorrow is fine. I asked if I should wait for his call and he said yes, and if the lady hadn’t brought the car back by then he would call her. He said it in a way that made it sound like I was inconveniencing him.
Now it’s 1:00 my time. There have been no calls. I’m stuck at home with dwindling food supplies and pre-Christmas errands to run. Am I out of line for thinking that good customer service would, at the very least, involve calling me to give me an update on either (1) estimated delivery time for the parts or (2) an update on the availability of a courtesy vehicle, or (3) both? I don’t even know how to plan my day or my weekend.
I’m also just disappointed in the Honda experience. Yes, it’s the first major problem, but it’s a pretty major problem. I have only had one problem this big in all of my previous cars. So many people told me that their Hondas ran forever with zero problems. I just feel disappointed. And I don’t feel like I can trust the car anymore. I hadn’t anticipated buying another car for at least five years but I drive a lot and need reliable transportation so I’m wondering if I should just buy something else now. But I can’t even go out and test drive. And I’m hesitant to check out other cars at this dealership, or even with Honda.
I’m going to call the service tech now and just deal with his potentially short behavior with me because I’m feeling so antsy that I can think of little else.
I bought a 2017 CRV after a life of buying domestic cars because everyone raved about Honda quality and reliability. It started off all right, although I have had two dead batteries and what seems to be tires that don’t last very long. I’m on my second set of tires and have to replace them again shortly when I’m just at the 90K mileage mark. I had similar quality (i.e. good brand) tires last 60 to 70 thousand miles on previous vehicles. But these types of things aren’t something I’ll blame Honda for (although the dead battery thing is weird, having had only one dead battery on a previous car, where it died in the dead of winter when it was below zero).
Anyway, I started getting these warning lights popping up upon ignition, all at once: hill assist problem, parking brake problem, road mitigation system problem, etc. I was obviously worried the first time it happened and made an appointment for service but then it stopped. It would happen occasionally then go away so I figured it was probably a sensor thing but once it stayed on for a prolonged period of time I took it in again. The service rep claimed it was a climate control sensor, they claimed to fix it, and within a week lights were coming on again. I made an appointment for today to get it looked at again.
Well, two nights ago, the accelerator stopped working. I basically coasted to the service garage with my blinkers on and left the car there (it was late so the garage was closed). I called yesterday and the service tech said they’d look at it. I got a call later on and the guy said they really did know the problem this time, it’s the fuel injectors and gave a quote of $1,800. Ok. I guess. But the parts are on back order and there’s no timetable for when they will receive parts. He offered me a courtesy vehicle, fortunately, and said he’d call when the current customer dropped it off that day and when it was clean. Ok, good.
I didn’t hear from him and it was getting late so I called to see if I could just come by in the morning. The service guy was kind of rude and short with me. He said that he told me he’d call when it was ready but the customer still hadn’t returned it yet. So yes, tomorrow is fine. I asked if I should wait for his call and he said yes, and if the lady hadn’t brought the car back by then he would call her. He said it in a way that made it sound like I was inconveniencing him.
Now it’s 1:00 my time. There have been no calls. I’m stuck at home with dwindling food supplies and pre-Christmas errands to run. Am I out of line for thinking that good customer service would, at the very least, involve calling me to give me an update on either (1) estimated delivery time for the parts or (2) an update on the availability of a courtesy vehicle, or (3) both? I don’t even know how to plan my day or my weekend.
I’m also just disappointed in the Honda experience. Yes, it’s the first major problem, but it’s a pretty major problem. I have only had one problem this big in all of my previous cars. So many people told me that their Hondas ran forever with zero problems. I just feel disappointed. And I don’t feel like I can trust the car anymore. I hadn’t anticipated buying another car for at least five years but I drive a lot and need reliable transportation so I’m wondering if I should just buy something else now. But I can’t even go out and test drive. And I’m hesitant to check out other cars at this dealership, or even with Honda.
I’m going to call the service tech now and just deal with his potentially short behavior with me because I’m feeling so antsy that I can think of little else.