Latest update from the Relax The Back corporation:
"I wanted to let you know Andrew Leblanc is refunding you for the brackets. Please let me know if there is anything else I can assist you with."
Glad it worked out.
Latest update from the Relax The Back corporation:
"I wanted to let you know Andrew Leblanc is refunding you for the brackets. Please let me know if there is anything else I can assist you with."
Can you post a closeup of the metal at the failure point. If it's shiny and lots of sharp corners, that's a fatigue failure, a clear design defect, means the didn't use enough metal or the wrong type/grade. Bend a paperclip back and forth until it breaks to get a feel for the appearance of fatigue.
$112 is a cheap repair on that pricey a chair. Swallow it and get on with your life. Or toss the chair & simplify your life & your needs. No one needs that kind of stress. If you want to stand on a principle, pick one that matters, like ensuring voting rights for everyone, or feeding the needy in our country or in others. You're rich, so spread it around and make yourself feel good by that sharing. Pay off someone's car debt or college debt. Volunteer at a hospice or food shelf. Make your life worth while, instead of making someone else's life miserable with a lawsuit that doesn't matter in the big scheme.
$112 is a cheap repair on that pricey a chair. Swallow it and get on with your life. Or toss the chair & simplify your life & your needs. No one needs that kind of stress. If you want to stand on a principle, pick one that matters, like ensuring voting rights for everyone, or feeding the needy in our country or in others. You're rich, so spread it around and make yourself feel good by that sharing. Pay off someone's car debt or college debt. Volunteer at a hospice or food shelf. Make your life worth while, instead of making someone else's life miserable with a lawsuit that doesn't matter in the big scheme.