Shopping for a new washing machine

[Gotadimple]

Here's my experience with HE machines: fantastic! Both the washer and dryer, and I have had them for a year.

For now, I wouldn't consider an "American" brand name, GE, Whirlpool, Maytag, etc. They just do not understand the technology: washing machine parts with electronic controls. There are too many reports of failures from these brands.

Do consider either Samsung or LG. Both get excellent reviews. For in depth reviews, I suggest visiting Amazon and Lowe's. Lowe's gets a feed of reviews from the manufacturers. Amazon gets quite a bit of conversation between users.

I bought a Samsung pair at Lowe's. They do the install and if you feel uncomfortable, a 3-year warrenty extension is very reasonable, and completely serviced by Lowe's techs.

The smell many report comes from the gasket on the front loader. Samsung recommends taking a towel and wiping the inside of the gasket after you have finished washing. Then leaving the door open for 24 hours. I don't do laundry every day, but do find that wiping down, including the tray that holds the soap has eliminated any opportunity for mold. After 24 hours or so, I just close the door. But in Seattle, we don't have nearly as many opportunities for mold or mildew as humidity is lower.

The soap is expensive, when you compare similar weight for non-HE detergent. HOWEVER, you don't use nearly as much. Compare the number of loads on the bottle, as they do differ between brands. The salesman at Lowe's suggested using the detergent manufacturer recommendation and reducing it by half, as that is just as effective. That's what I have been doing and I am satisfied with the result. YMMV.

Yes, wash times are longer, but it is my observation that a good 5-10 minutes at the beginning of the cycle is simply turning the drum to get all the clothes wet before beginning the wash. There isn't much water in the tub, so it will take a little longer. The spin cycle does get the clothes are very dry, and the companion dryer has a sensor and will shorten the cycle time if the clothes are dry.

Finally, I will say that these machines are bigger than the standard washer/dryer pair I bought 15 years ago. They are taller (even without the pedestal), deeper, and the washer is heavier than my old Amana. But they do such a better job.

-- Rita

 

[Midpack]

Here's my experience with HE machines: fantastic! Both the washer and dryer, and I have had them for a year.

For now, I wouldn't consider an "American" brand name, GE, Whirlpool, Maytag, etc. They just do not understand the technology: washing machine parts with electronic controls. There are too many reports of failures from these brands.

Do consider either Samsung or LG. Both get excellent reviews. For in depth reviews, I suggest visiting Amazon and Lowe's. Lowe's gets a feed of reviews from the manufacturers. Amazon gets quite a bit of conversation between users.

I'd do a little more research. Again, based on my CR research a few months ago, performance (washing capability) and reliability don't necessarily go hand in hand. I read up at the local library, otherwise I'd post more information (I don't have CR at home).

958 Complaints and Reviews about LG Washing Machines

 

[F4mandolin]

I really miss the old washers. If I was in a hurry and had something (usually sweaty stuff) that I wanted to get a very quick wash......just slap it in and let it agitate for a couple of minutes and then manually move the knob to shorten the cycle. Can't even think of doing that now. About 55 minutes is the shortest cycle on ours (top loader). After living in the UK for years.....pretty much only side loaders and they can take forever to wash. I really wonder how much water these new ones save. 30 seconds with my sprinklers on probably use more water than a years worth in laundry use.

 

[Sue J]

Looking at the water savings, I'm now also considering a front loader. I found a good price on an LG that is carried at Sears, HHGregg, Lowes, Home Depot and Best Buy. I started reading reviews and found that while many people love the model, plenty of others say it's been a nightmare. The complaints are about repairs in the first year, clothes that don't get clean and the typical front loader smell.

I clean my dryer lint filter after every load so getting used to wiping out the washer gasket and leaving the door open would be easy to accommodate. But I have no sense of smell and DH freaks out over musty and mildew smells.

I sure would love to save on utility costs, just not sure it's worth the problems I'm reading in some of these reviews.

 

[rodi]

I'm not as worried about water savings, since we use the gray water in the garden. (We use an eco friendly detergent.) We have a top loader. It broke a few years back - and DH fixed it for about $20. I love top loaders because you can interrupt a cycle to add items you might have forgotten, etc. It's going on 10 years old and still super reliable.

In our rental unit we have stacked front loaders. They take longer to cycle through, but our various "tenants" (in-laws, bff's parents, aunt) all like it. We chose those because of the stackability.... it's a small space.

 

[Corporateburnout]

We have a GE front loader and a matching dryer that came with the condo when we bought it. The problem is they're on a second floor laundry room and the vibration of the front load washer is excessive and transfers all the way to the basement at times.

I have tried every shock absorbing pads on the market but the problem is still there. The units are three years old but we are looking to replace the washer with a new Samsung top loader that was rated high on CR reliability and vibration suppression.

 

[Katsmeow]

Looking at the water savings, I'm now also considering a front loader. I found a good price on an LG that is carried at Sears, HHGregg, Lowes, Home Depot and Best Buy. I started reading reviews and found that while many people love the model, plenty of others say it's been a nightmare. The complaints are about repairs in the first year, clothes that don't get clean and the typical front loader smell.

I clean my dryer lint filter after every load so getting used to wiping out the washer gasket and leaving the door open would be easy to accommodate. But I have no sense of smell and DH freaks out over musty and mildew smells.

I sure would love to save on utility costs, just not sure it's worth the problems I'm reading in some of these reviews.

The problem about online reviews of anything is that people who are dissatisfied are far, far more likely to post than those who are satisfied. We have a Kenmore HE front loader than we got about 7 years ago (both washing machine and dryer) and have had zero problems. No bad smell at all, no repairs, very clear clothes, etc. Yet, I haven't posted on any online forum because it just isn't that important to me to do so. On the other hand, those who have issues are far more likely to post.

I've noticed this on just about every product review page I've ever looked at. I was buying a new printer/scanner awhile back and literally every one I looked at seemed to have so many people saying horrible things. I finally picked one and it has been just fine.

 

[W2R]

I bought my GE toploader washer and matching gas dryer 11 years ago, when I moved into my present house. The ones I bought claimed to handle large loads and the price was definitely right. Those were my two main criteria at the time.

They have performed flawlessly all this time, and I dread the day one breaks.

One thing that Consumer Reports does not seem to include in their evaluations and discussions, that is a Big Deal to me, is the volume of the "done" buzzer or bell and if that volume is easily user-adjustable. Surely any members who are easily startled, as I am, and whose laundry room is inside and close to their living areas can relate! I have heard that the front loaders have pretty chimes instead of a buzzer, and I find that to be VERY appealing.

Leaving the door of a front loader open to avoid foul smells, not so much.

My Japanese rice cooker plays a song when it is done, and I always hear it even though it isn't loud and obnoxious. I am hoping to get one with a "done" signal that sounds like that next time, or if not then at least one with a buzzer volume adjustment knob.

 

[samclem]

Check out SpeedQueen. They have top load models with 'old' style controls. In my investigations, they had a lot fewer negative reviews than any of the newer HE washers.

If I ever give up on my Staber, I'd check out the brands/models being used in laundromats (Speed Queen included). These machines see a lot of use and the owners of laundromats place a high priority on water use, reliability of the machine, and the ability to fix them easily. The owners of laundromats talk to each other and the manufacturers of these industrial-quality washers have a strong vested interest in continuing to make solid machines to keep their business.

For those wanting the ability to add items during the cycle, you can do that with the Staber. Open the lid, the drum stops, open the hatch into the horizontal drum, add your items, close everything up and it continues the cycle. The timer is mechanical (yippee! Cheap, easily replaced, not subject to voltage spike burnout, and you can "jump ahead" in the cycle if you want).

A very exciting Staber washing machine video!

 

[Tyro]

The problem about online reviews of anything is that people who are dissatisfied are far, far more likely to post than those who are satisfied.

+1. A case of no reviews is good reviews!

 

[travelover]

I love the way my Kenmore HE2 front loader operates, especially the way it spins clothes almost dry. I hate the way the CPU died just out of warranty and listed for $250. I found a used CPU on eBay for $70 and it is working fine now. If I was buying a new front loader, as much as I hate extended warranties, I think I'd buy one and stick it to them.

 

[KingB]

We have an LG front loader and the first couple of times that we used it, it had a small leak. I talked to customer service who suggested that I may be using too much of the detergent. We reduced the detergent and we don't have any leaks anymore. Because of the HE detergent, you have to use less of it as compared to the regular detergent that we were used to.

I can not quantify the savings in electricity or water, but the wash comes out with less water and so they dries quicker.

The washer also has the provision to hold the door partly open in between washes and we did not experience moldy smells.

The pedestal is optional and we don't have any.

We are very happy with this LG washer and the matching dryer.

 

[samclem]

If I was buying a new front loader, as much as I hate extended warranties, I think I'd buy one and stick it to them.

That's what I did--I even bought it after-the-fact.
Extended Warranty for Front Load Washer

That impractical-to-fix front loader is what drove me to research alternatives, and to assure the next machine I bought was engineered for simple maintenance.

 

[haloFIRE]

I did the washer dance back in 2009. Everyone told me how great front loaders were. Paid 1200 for a new one and had it delivered. Did 3 loads of clothes. Did not like that icky water stayed in the seal. Did not like that with all the supposed options, it basically was preprogrammed so I didnt get to choose each option like I wanted. I called and demanded they remove that thing from my house immediately. Bought a Black Friday online special for a top loading Maytag. Washes like a dream, got a $75 gift card because they couldnt deliver it immediately due to volume demand. Rockn'roll baby. Rocknroll.

 

[travelover]

That's what I did--I even bought it after-the-fact.
Extended Warranty for Front Load Washer

That impractical-to-fix front loader is what drove me to research alternatives, and to assure the next machine I bought was engineered for simple maintenance.

I'd love to know if you can still do this - seems like a huge loophole.

 

[Sue J]

Since there is another washing machine thread that's active I thought I'd give an update to mine.

I remember samclem's topics about the Staber, but it's really out of our price range. After spending plenty of time reading online and going into 4 local appliance/home center stores, I decided on a GE top loader GTWN4250DWS. It's an energy efficient one that still has an agitator and offers the option of automatic sensing of the water needed but also has the option to select the water level if you'd rather do that yourself. I bought it from Best Buy with a price match to another store and free delivery and haul-away. Best Buy had a good selection of models and brands and I was pretty sure I was going for a top loader when I shopped although I gave the sales people the opportunity to tell me all about the front loaders.

It seems that clothes washing is different now. You can't buy the old fashioned water wasters that use too much water and agitate so well. I'm willing to learn and progress.

Before I ordered the washer I watched a lot of online videos showing how the new top loaders work, a few still have the agitator, most of them have the wash plate or infuser, but no agitator.

This one has a lot of cycle choices and options for rinses, soaking and added spin times. The lid has a sensor but does not lock, so you can open the lid and add something during the cycle.

GE has a lot of info on how the new machines work and I watched all the videos so I knew what to expect in terms of water level and how the agitation works. If I didn't learn all this in advance I would have thought something was wrong, the water levels are so different than my old machine and the agitation is so much slower.

On this model a simple strong magnet can be used to override the lid sensor so I've had a lot of fun getting to know how it's working and learning about the auto sensing water levels. Don't laugh, I used to love to watch the old washer working and I know I'm not the only one here who does that!

I even found a guy on YouTube who posts videos of his washer working. Kind of like washer porn. Grab a cool drink and enjoy a load -

Mine has a stainless steel basket instead of the plastic one in the video. It's very quiet (Hydowave). The agitation is a lot less violent than my old Maytag, but the basket is ribbed so that the clothes get worked back and forth a lot. With the new High Efficiency detergents you don't see suds in the water like with the old type of detergent.

So far I like this new one just fine. Things come out very clean, drier than from the old machine and softer. I hope it lasts a while although I don't expect it to be working for 22 years like the old Maytag.

 

[Gotadimple]

Washer Porn! I like it!!!

 

[REWahoo]

Oh baby, you've got a huge agitator...

 

[Sue J]

My latest utility bill posted and our average water usage per day has dropped 14%. Daily usage went from .35 units over the previous 12 months to .30 units daily for the last month. A unit is a hundred cubic feet. Our city utility website shows the last 3 years of bills and monthly consumption with a daily average.

We have a garden that DH waters when needed so it's hard to tell if he didn't need to water much (July 11th to Aug 13th) or if it's mostly due to the new washer. Hard to believe that it could all be because of the new washer but it was nice to see that our usage did have a noticeable drop.

I'll check on this monthly and see if the water usage stays at that level. The garden season will end soon.