Join Early Retirement Today
Thread Tools Search this Thread Display Modes
Surprising Customer Service from Best Buy!
Old 07-23-2007, 04:46 PM   #1
Recycles dryer sheets
Join Date: Jul 2005
Posts: 76
Surprising Customer Service from Best Buy!

We purchased a 32" LCD TV for our bedroom less than 2 months ago. Saturday night it would not turn on; neither the remote nor the button on the tv worked. I looked up some tips online and they said that there is frequently a lockout problem with this brand (Westinghouse) so we tried unplugging and replugging and still nothing.

Best Buy has a 30 day return policy, so I told my husband that I thought his trip to the store yesterday afternoon was a wasted effort. I already knew from the Westinghouse information that we would most likely have to ship the TV back for repairs at our expense.

Had to eat crow when he reported that the manager told him that he could bring the TV back to Best Buy, they would ship it back and if it was unrepairable, we could get a new TV. They were pretty sure that something was "fried". (Their word.)

This morning, he takes the TV back to Best Buy to the Geek Squad, and they tell him that it's too big for them to ship and we'll have to do it. He told them what the manager told him yesterday, they called her, she agreed that she did in fact tell him that, and they proceeded to give us a new TV.

Based on the horror stories I've heard about Best Buy's customer service, I'm really impressed with how they handled this.

Now, my only concern is that we've got another lemon on our hands. I hope not, because this TV has the best HD picture I think I've ever seen.

Gail is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 07-23-2007, 05:29 PM   #2
Recycles dryer sheets
Join Date: Jun 2007
Posts: 97
Good for them! I've never had a problem with them, but I've always returned things within the allotted time, so who knows what they'd've done had I gone past. Their return policy is long!

starter82 is offline   Reply With Quote
Old 07-23-2007, 06:24 PM   #3
Recycles dryer sheets
Join Date: Jan 2006
Posts: 330
I had a heck of a fight a few years ago to return a laptop after the Third battery in it wouldn't hold a charge within the first two weeks of owning it.
NinjaPigeon is offline   Reply With Quote
Old 07-23-2007, 07:35 PM   #4
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Join Date: May 2005
Posts: 15,302
Gail.... read your post and you will see that the manger screwed up... must not have worked there long enough to learn to screw the customer....

You had said when he took it in, they said "tough" and only did it when they called HER... so we can all see she made the mistake and will pay for it....

I still hate Best Buy and would not change with what you wrote...
Texas Proud is offline   Reply With Quote
Old 07-23-2007, 08:17 PM   #5
Recycles dryer sheets
Join Date: Jul 2005
Posts: 76
I'm just happy that she honored what she told us yesterday. She could have said "too bad" and there would be nothing we could do about it.
Gail is offline   Reply With Quote
Old 07-23-2007, 08:33 PM   #6
Thinks s/he gets paid by the post
Join Date: May 2006
Location: Orlando
Posts: 2,056
We bought from Costco because of the long return period. So far the 37" Vaio HD LCD has been fantastic. No regrets.

Buckeye is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
TIPS or IBONDS, To Buy or Not To Buy... ? ShokWaveRider FIRE and Money 7 06-25-2006 01:29 PM
Bad Customer Service Rant? SteveL Other topics 11 09-03-2005 12:34 PM
This is worse than service being dead cute fuzzy bunny Other topics 34 05-09-2005 01:03 PM
Throw a Fit, Get Better Service? BigMoneyJim Other topics 36 07-28-2004 04:30 PM
Fidelity vs vanguard customer service Roger_R FIRE and Money 9 07-01-2004 07:21 PM

» Quick Links

All times are GMT -6. The time now is 03:43 PM.
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.