Originally Posted by REWahoo
That's called 'justifiable homicide' in this part of the country.
If it were possible to kill someone over the phone I probably would have done it today. When I called them again I was on hold for a good 10-15 minutes, she came back on and asked if I'd leave my number and she'd call back. Three hours later an apologetic manager calls - the tech never ordered the part! They're going to overnight it to their location and set up the install when it comes.
Consolation is 10% off on the bill. I didn't feel the need to tell them that the power company is paying for it.
We are lucky, lucky lucky... Weather is perfect for this to happen. High 79, RH ~50%, windows open and we're very comfortable.