travelover
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- Mar 31, 2007
- Messages
- 14,328
Customer service - yes! My pet peeve is customer service where there is a single phone number for all representatives, so you can never follow up with a single representative and thus that representative has no accountability.
Example : You talk to a rep and they say they will take care of the problem. The problem continues. You call back, get a totally new person and go thorough the whole explanation, this rep says they will fix the problem. The problem continues.....rinse and repeat until you give up or get nasty and demand a supervisor, who promises to fix the problem. ....the problem continues.......
Example : You talk to a rep and they say they will take care of the problem. The problem continues. You call back, get a totally new person and go thorough the whole explanation, this rep says they will fix the problem. The problem continues.....rinse and repeat until you give up or get nasty and demand a supervisor, who promises to fix the problem. ....the problem continues.......