Worse customer service ever

[Texas Proud]

OK, this is related to the Tracfone question...

We bought one to replace my DWs broken phone... we need to call to get it activated... so I am on hold...'for the next available representative'....

Well, they said it would be 30 minutes... which was OK since I had other thing to do....


But it has just passed 90 minutes!!! I can not wait any longer.... what kind of customer service is this Pretty crappy IMO...

 

[M Paquette]

How do you think they keep their costs so low? It'll be Monday in Hydrabad in a few more hours, and someone will be in to pick up the call.

(DD had a Tracfone for her high school years. Nothing like a monthly allowance in minutes of talk time... I'm all too familiar with the call center, from buying minutes online that never got credited.)

 

[Lakewood90712]

How do you think they keep their costs so low? It'll be Monday in Hydrabad in a few more hours, and someone will be in to pick up the call.

(DD had a Tracfone for her high school years. Nothing like a monthly allowance in minutes of talk time... I'm all too familiar with the call center, from buying minutes online that never got credited.)

Last week , trying to get support on our new so called "Smart Phones" at work, I almost burst an artery.

As far as tech support in Hydrabad , have a look at the link Indian Help Desk - Interesting and funny videos that make you laugh at work or at home to a funny video. A little old , but still funny.

P.S. Mods: if imbeded links are a no no , please zap it and send a p.m.. Thank's.

 

[Payin-the-Toll]

Believe it or not, I've had a pretty good experience with them. We don't have cell phones and have the Trac-fone in the car for emergencies and letting the kids know we're close when we go to visit. Only gripe is I renew once a year, and it costs $95 and includes a bunch of minutes we don't need--I'm now over 1500 minutes accumulated. Last time I renewed, did it over the phone with recorded instructions and had no problem. YMMV.

 

[TromboneAl]

Believe it or not, I've had a pretty good experience with them. We don't have cell phones and have the Trac-fone in the car for emergencies and letting the kids know we're close when we go to visit. Only gripe is I renew once a year, and it costs $95 and includes a bunch of minutes we don't need--I'm now over 1500 minutes accumulated. Last time I renewed, did it over the phone with recorded instructions and had no problem. YMMV.

You should buy the minimum minutes then supersize by adding a year of service.

I also have to say that I've had good service with minimum wait times. But it's like talking to a robot because they have scripts that they follow.

 

[wolf]

Believe it or not, I've had a pretty good experience with them. We don't have cell phones and have the Trac-fone in the car for emergencies and letting the kids know we're close when we go to visit. Only gripe is I renew once a year, and it costs $95 and includes a bunch of minutes we don't need--I'm now over 1500 minutes accumulated. Last time I renewed, did it over the phone with recorded instructions and had no problem. YMMV.

Try T-Mobile. Prepay. Pay $100 dollars. 1000 minutes. Good for a year. Can carry over unused minutes for the next year so long as you make a another purchase before year end. Can buy $10 purchase.

So, 2nd year, you only pay $10.

3rd year, pay only $10.

This is great for users, who rarely use their cell phone.